Assistant Shop Manager — Fast-Paced Auto Service Leader

Driven Brands Inc.; San Antonio (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Weekly bonuses

Medical benefits

Vision benefits

Dental benefits

401(k) with company match

Paid time off

Paid training

Career growth

Job summary

Take 5 Oil Change is seeking an Assistant Shop Manager to help lead a fast-paced team on the shop floor. You will support the Shop Manager with daily operations, staff development, and a quick, friendly customer experience.

You’ll step in as Manager on Duty when needed, coordinating workflow to keep the shop safe, efficient, and running smoothly. We provide paid, hands-on training to teach the Take 5 way; automotive experience is valued, but not required.

Qualifications

• Minimum 6 months’ customer service experience in a fast-paced service environment delivering consistent and exceptional customer service experience for every customer.
• Minimum 6 months’ experience leading, coaching, or mentoring others in a fast-paced environment.
• Commitment to following and maintaining facility and safety control policies and practices.
• Strong communication skills and comfort providing direction, coaching, and feedback to team members.
• Initiative, accountability, and follow-through on responsibilities.
• Ability to remain calm, organized, and solutions-focused during busy periods.
• Ability to meet applicable age and certification requirements, including Inspector Certification when required.
• Reliable transportation to and from your work location.

Responsibilities

• Complete our Certified Technician training.
• Serve as Manager on Duty when needed by coordinating workflow and helping the team deliver safe, efficient, high-quality service.
• Model fast, friendly customer service, respond to customer needs, and resolve concerns professionally.
• Ensure services are completed accurately and consistently while reinforcing company procedures, safety requirements, and service standards.
• Support shop performance by identifying opportunities for improvement and taking on additional leadership responsibilities when the Shop Manager is unavailable.
• Train new team members, provide real-time coaching and feedback, reinforce expectations, and recognize strong performance.
• Perform all Certified Technician and Lead Technician responsibilities.
• Complete opening and closing procedures.
• Assist with daily inventory counts and adjustments.
• Support shop communication, reporting, and operational follow-up.

Job description

Take 5 Oil Change is seeking an Assistant Shop Manager to help lead a fast-paced team on the shop floor. You will support the Shop Manager with daily operations, staff development, and a quick, friendly customer experience.

You’ll step in as Manager on Duty when needed, coordinating workflow to keep the shop safe, efficient, and running smoothly. We provide paid, hands-on training to teach the Take 5 way; automotive experience is valued, but not required.