Assistant Shop Manager - Fast-Paced Auto Service Leader

Driven Brands, Inc.; Cincinnati, Northern (OH, KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, vision, dental benefits

401(k) with company match

Paid time off

Paid training and career growth

myFlexPay wage access

Job summary

Take 5 Oil Change is seeking an Assistant Shop Manager to lead a fast-paced team in the shop floor environment. You will support the Shop Manager with daily operations, team development, and a quick, friendly customer experience.

You’ll step in as Manager on Duty when needed, helping the team stay focused while ensuring safety and efficiency. Automotive experience is valued but not required, as paid training teaches the Take 5 way.

Qualifications

• Minimum 6 months’ customer service experience in a fast-paced service environment delivering consistent and exceptional customer service.
• Minimum 6 months’ experience leading, coaching, or mentoring others in a fast-paced environment.
• Commitment to following and maintaining facility and safety control policies and practices.
• Strong communication skills and comfort providing direction, coaching, and feedback to team members.
• Reliable transportation to and from your work location.

Responsibilities

• Complete our Certified Technician training.
• Serve as Manager on Duty when needed by coordinating workflow and helping the team deliver safe, efficient, high-quality service.
• Model fast, friendly customer service, respond to customer needs, and resolve concerns professionally.
• Ensure services are completed accurately and consistently while reinforcing company procedures, safety requirements, and service standards.
• Support shop performance by identifying opportunities for improvement and taking on additional leadership responsibilities when the Shop Manager is unavailable.
• Train new team members, provide real-time coaching and feedback, reinforce expectations, and recognize strong performance.
• Perform all Certified Technician and Lead Technician responsibilities.
• Complete opening and closing procedures.
• Assist with daily inventory counts and adjustments.
• Support shop communication, reporting, and operational follow-up.

Skills

Customer service

Leadership

Communication

Safety awareness

Initiative

Accountability

Certifications

Job description

Take 5 Oil Change is seeking an Assistant Shop Manager to lead a fast-paced team in the shop floor environment. You will support the Shop Manager with daily operations, team development, and a quick, friendly customer experience.

You’ll step in as Manager on Duty when needed, helping the team stay focused while ensuring safety and efficiency. Automotive experience is valued but not required, as paid training teaches the Take 5 way.