Assistant Shop Manager — Fast-Paced Auto Service Leader

Driven Brands Inc.; Cincinnati (OH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Weekly bonus opportunities

Benefits: medical, vision, dental, 401

Paid time off for full-time employees

Paid training and clear career growth

Job summary

Take 5 Oil Change is seeking an Assistant Shop Manager in Ohio to support the Shop Manager with daily operations, team development, and delivering a fast, friendly customer experience.

In this hands-on role, you’ll step in as Manager on Duty when needed, help keep the shop safe and efficient, complete opening/closing, training, and inventory tasks, and lead the team toward continuous improvement.

Qualifications

• Minimum 6 months’ customer service experience in a fast-paced service environment delivering consistent and exceptional customer service experience for every customer.
• Minimum 6 months’ experience leading, coaching, or mentoring others in a fast-paced environment.
• A commitment to following and maintaining facility and safety control policies and practices.
• Strong communication skills and comfort providing direction, coaching, and feedback to team members.
• Initiative, accountability, and follow-through on responsibilities.
• The ability to remain calm, organized, and solutions-focused during busy periods.
• The ability to meet applicable age and certification requirements, including Inspector Certification when required.
• Reliable transportation to and from your work location.

Responsibilities

• Complete our Certified Technician training.
• Serve as Manager on Duty when needed by coordinating workflow and helping the team deliver safe, efficient, high‑quality service.
• Model fast, friendly customer service, respond to customer needs, and resolve concerns professionally.
• Ensure services are completed accurately and consistently while reinforcing company procedures, safety requirements, and service standards.
• Support shop performance by identifying opportunities for improvement and taking on additional leadership responsibilities when the Shop Manager is unavailable.
• Train new team members, provide real‑time coaching and feedback, reinforce expectations, and recognize strong performance.
• Perform all Certified Technician and Lead Technician responsibilities.
• Complete opening and closing procedures.
• Assist with daily inventory counts and adjustments.
• Support shop communication, reporting, and operational follow‑up.

Skills

Customer service

Leadership

Communication

Initiative

Accountability

Job description

Take 5 Oil Change is seeking an Assistant Shop Manager in Ohio to support the Shop Manager with daily operations, team development, and delivering a fast, friendly customer experience.

In this hands-on role, you’ll step in as Manager on Duty when needed, help keep the shop safe and efficient, complete opening/closing, training, and inventory tasks, and lead the team toward continuous improvement.