Assistant Shop Manager - Fast-Paced Auto Service Leader

Driven Brands, Inc.; Toledo, Northern (OH, KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive hourly pay

Weekly bonus opportunities

Medical, vision, dental, 401(k)

Paid time off

Job summary

Take 5 Oil Change in Ohio is hiring an Assistant Shop Manager to help lead daily operations, mentor teammates, and ensure a fast, friendly customer experience. You will step in as Manager on Duty, maintain safety and quality standards, and support continuous improvement across the shop.

We provide paid hands-on training, opportunities for advancement, and a path from technician to leadership. Automotive experience is valued but not required.

Qualifications

• Minimum 6 months’ customer service experience in a fast-paced service environment delivering consistent and exceptional customer service experience for every customer.
• Minimum 6 months’ experience leading, coaching, or mentoring others in a fast-paced environment.

Responsibilities

• Complete our Certified Technician training.
• Serve as Manager on Duty when needed by coordinating workflow and helping the team deliver safe, efficient, high-quality service.
• Model fast, friendly customer service, respond to customer needs, and resolve concerns professionally.
• Ensure services are completed accurately and consistently while reinforcing company procedures, safety requirements, and service standards.
• Support shop performance by identifying opportunities for improvement and taking on additional leadership responsibilities when the Shop Manager is unavailable.
• Train new team members, provide real-time coaching and feedback, reinforce expectations, and recognize strong performance.
• Perform all Certified Technician and Lead Technician responsibilities.
• Complete opening and closing procedures.
• Assist with daily inventory counts and adjustments.
• Support shop communication, reporting, and operational follow-up.

Skills

Customer service

Leadership

Job description

Take 5 Oil Change in Ohio is hiring an Assistant Shop Manager to help lead daily operations, mentor teammates, and ensure a fast, friendly customer experience. You will step in as Manager on Duty, maintain safety and quality standards, and support continuous improvement across the shop.

We provide paid hands-on training, opportunities for advancement, and a path from technician to leadership. Automotive experience is valued but not required.