Assistant Shift Manager - VLT - Full Time

Northfield Park Racino; Northern (KY); On-site; USD 39,000 - 55,000; Full time

Job summary

Northfield Park Racino seeks an Assistant VLT Shift Manager to oversee daily VLT Operations on the assigned shift, with emphasis on staff engagement, guest service, and asset protection. Scheduling varies and flexibility is essential in a dynamic shift environment.

Requirements include a High School Diploma or GED, 2+ years in customer service, and prior management experience; a Bachelor's degree is preferred.

Qualifications

• Excellent customer service skills.
• Excellent communication skills.
• Ability to communicate professionally with upper management.
• Interpersonal skills to effectively communicate with all business contacts.
• Ability to communicate in English, in both oral and written forms.
• Working knowledge of gaming regulations.
• Ability to lead & mentor a team.
• Ability to manage individual staff and work teams effectively, fairly, consistently and in accordance with established company principles / policies / procedures / guidelines.

Responsibilities

• Oversee day-to-day VLT Operations on assigned shift with focus on engagement and guest service.
• Maintain ongoing communication with employees and resolve issues.
• Mentor hourly employees to support career goals and standards.
• Deliver guest service aligned with core standards.
• Ensure compliance with policies and protect assets.
• Provide training and instruction on service programs to staff.
• Research and resolve guest and staff issues professionally.
• Manage projects with attention to detail and deadlines.
• Delegate tasks using SHOW as basis for guest engagement.
• Ensure inventory of equipment and keys during shift is accurate.
• Protect confidentiality of company files and documents.
• Assist Shift Manager with HR duties including training and discipline documentation.

Skills

Customer service

Communication

Interpersonal skills

Leadership

English proficiency

Gaming regulations knowledge

Education

High School Diploma or GED

Bachelor's Degree

Job description

Description

The primary responsibility of the Assistant VLT Shift Manager is to oversee day-to-day operations of VLT Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Schedule In this role, your shift will vary and change (will not be a set 1st/2nd/3rd shift role)

Principal Duties & Responsibilities

• Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
• Maintain ongoing communication with employees to share information and listen to feedback.
• Effectively develop and mentor hourly employees to support employees’ career goals and to ensure all departmental standards and goals are understood and met
• Deliver a level of guest service which is consistent with the company’s and property’s core service standards
• Manage team expectations, ensuring compliance with departmental and company policies
• Provide instruction, training and implementation of service and other company programs to staff
• Research and resolve guest and / or employee issues effectively and professionally
• Manage, organize, and complete assigned projects with attention to detail within the established deadline
• Delegate job duties and tasks to employee’s utilizing SHOW as the basis for guest engagement
• Ensure inventory of all company equipment and sensitive keys during shift are maintained and accounted for
• Protect the confidentiality of company files and documents under immediate control
• Assist the Shift Manager with management of human resource responsibilities to include training, issuing discipline and ensure the proper documentation of all actions taken for assigned staff members

Requirements

Performs other job-related duties as requested.

Proof of eligibility to work in the United States

Education

• High School Diploma or GED Required
• Bachelor's Degree Preferred

Work Experience

• 2+ Years of Prior Relevant Experience in a customer service environment Required

Additional Requirements

• Previous money handling experience Preferred
• Prior management experience Preferred
• Previous experience working in a similar setting Preferred

Knowledge, Skills and Abilities

• Excellent customer service skills
• Excellent communication skills
• Ability to communicate professionally with upper management
• Interpersonal skills to effectively communicate with all business contacts
• Ability to effectively communicate in English, in both oral and written forms
• Working knowledge of gaming regulations
• Ability to lead & mentor a team
• Ability to manage individual staff and work teams effectively, fairly, consistently and in accordance with established company principles / policies / procedures / guidelines