Assistant Slot Shift Manager

ViziRecruiter,LLC.; Indiana (PA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Job summary

A leading entertainment company is looking for a Slot Shift Supervisor to oversee operations in the Slots department. Candidates should have a high school diploma and experience in casino operations or customer service management. The role involves supervising staff, ensuring customer satisfaction, and adhering to regulatory compliance. The company offers a robust Total Rewards package with benefits starting on day one, including health coverage and a 401(k) plan.

Qualifications

• High School diploma or GED required; minimum of one year experience in Slot/Casino Operations.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
• Ability to interact with guests and resolve conflicts diplomatically.
• Ability to write reports and procedures.

Responsibilities

• Responsible for supervising staff and daily management of a designated shift.
• Supports and manages operational goals and monitors performance.
• Enthusiastically promotes and demonstrates superior customer service.
• Authorize or verify jackpot payments per procedures.
• Collaborate with Shift Manager on service and comping strategies.
• Gather feedback from team and address concerns.
• Maintain paperwork, logs, and communications for Slots.
• Ensure integrity of daily Slot operations.
• Ensure compliance with regulations and report issues.
• Safeguard company assets and adhere to policies.

Skills

Customer service management

Communication skills

Technological proficiency

Conflict resolution

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Word

Slot operating systems

Job description

Introduction

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports,administersand manages operational goals andmonitorsachievements of performance and profitobjectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Enthusiastically supports, actively promotes, anddemonstratessuperior customer servicein accordance withdepartment and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Provides authorizing/verifying signature for jackpot payments, when applicable,in accordance withestablished procedures.
• Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping.
• Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assistsin the maintenance and processing of all paperwork, logs, schedules, and communicationpertaining tothe Slots department.
• Shares responsibilityfor the overall integrity of daily operations on assigned shift.
• Assistswith the overall integrity of daily Slot operations.
• Responsible for ensuringcompliancewith all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.
• Technologicalproficiency,ieability to use computers, tablets, and other mobile devices.
• Closelymonitorcustomer needs by visibly circulating and interacting with patrons
• Must be knowledgeable of allspecial eventsand promotions available to customers
• Mustat all timesdemonstratefriendly, ethical cooperative behavior with customers and co-workers
• Work in a team environmentutilizingeffective communication across all levels of the department
• Understands and adheres to all bargaining unit agreements (where applicable).
• Safeguard company assets
• Must adhere to all departmental and company policies and procedures

Requirements

• High School diploma or GED required; minimum of one year experience in Slot/Casino Operations; or two years customer service management experience; or an equivalent combination of education and experience.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability towritereports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public.
• Must have knowledge of Slot Operations.
• Flexible to work all shifts including holidays, nights, weekends, as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.