Slot Shift Manager

Four Queens Hotel & Casino; Las Vegas (NV); On-site; USD 55,000 - 85,000; Full time

Job summary

Four Queens Hotel & Casino seeks a Slot Department Manager to lead operations on an assigned shift, focusing on staffing, training and guest service. You will ensure compliance with internal policies and regulations while coaching staff to deliver exceptional service.

Your role includes supervising scheduling, budgets, and performance, training new supervisors, and addressing guest and employee concerns to maintain high standards of operation and guest satisfaction.

Qualifications

• Bachelor or associate degree is not stated; aligned with industry practice for supervisory roles.
• Experience in casino or hospitality operations preferred; must be 21+ and obtain regulatory permits.

Responsibilities

• Oversee Slot Department operations on an assigned shift, including staffing, budgeting and achieving financial goals.
• Recommend procedures to improve quality and efficiency of the Slot Department.
• Prepare and analyze daily, weekly and monthly reports; implement changes as needed.

Skills

Staff management

Hiring

Training

Coaching

Budgeting

Reporting

Customer service

Education

High school diploma or equivalent

Tools

MS Office

CMS casino system

IGT Slot system

LMS hotel system

Job description

Responsible for the overall activity of the Slot Department on an assigned shift. Responsible for hiring, training, and coaching employees. Responsible for ensuring compliance with all policies and procedures and all internal and external regulations. Assures excellent guest service to all patrons by communicating in a pleasant, friendly and professional manner.

PRIMARY RESPONSIBILITIES

• Manages the operation of the department on an assigned shift to include: staffing levels, budgets, and financial goals.
• Recommends procedures to improve the operating quality and efficiency of the Slot Department.
• Prepares and analyzes daily, weekly and monthly reports. Develops and implements changes in accordance with current needs.
• Ensures that customer database is maintained and information is accurate.
• Trains new supervisors.
• Identifies and resolves guest and employee concerns.
• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

• Recruits, trains, supervise, motivate and evaluate department staff.
• Complete human resource paperwork in an accurate and timely manner.
• Communicates with Supervisors, Managers, and Directors on Departmental operations.

KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Knowledge of Microsoft Office and telephone protocol. Computer literate with emphasis on Word and Excel. Ability to learn new software applications (CMS casino system, IGT Slot system, LMS hotel system). Duties require professional verbal and written communication skills. Position requires attention to detail and excellent organizational skills. Strong interpersonal and communication skills. This is normally acquired through a combination of a high school diploma or equivalent and two to four years of casino related experience.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Must have a working understanding of Regulation 6A. Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.
• Work requires willingness to work a flexible schedule that may include weekends and evenings. Must be able to be mobile throughout the casino.

WORKING CONDITIONS

Working conditions involve walking and meeting and greeting guests in all gaming areas. Work may require weekend and evening work. Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels.