Assistant VLT Shift Manager

ViziRecruiter,LLC.; Dayton (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

A gaming entertainment company in Dayton, Ohio, is seeking a staff supervisor for their VLT department. The ideal candidate will oversee daily operations, support budget initiatives, and maintain high customer service standards. Applicants should have a high school diploma or GED and relevant experience in VLT operations or customer service management. This position requires strong communication skills and proficiency in Microsoft applications.

Qualifications

• Must be 21 or older.
• Minimum of one year experience in VLT Operations; or two years in customer service management.
• Ability to write reports and business correspondence.
• Proficient in Microsoft Excel and Word; knowledge of VLT systems.
• Ability to resolve problems diplomatically and interact with guests, staff, and colleagues.

Responsibilities

• Supervise staff and manage daily operations for the VLTs department.
• Ensure customer service standards are followed.
• Assist in budget processes and compliance.
• Promote and model superior customer service in line with company standards.
• Collaborate with leadership to optimize VLT floor layout, promote revenue growth, and control expenses.

Skills

Excellent written and oral communication

Microsoft applications (Excel, Word)

Customer service management

VLT operating systems knowledge

Regulatory compliance

Communication skills

Education

High School diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual\'s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members\' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Responsibilities

• Responsible for supervising staff and the overall daily management of a designated shift in the VLTs department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
• Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, VLT floor layout and mix, revenue growth, and expense management in order to maximize profitability.
• Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the VLTs department.
• Shares responsibility for the overall integrity of daily operations on assigned shift.
• Assists with the overall integrity of daily VLT operations.
• Responsible for ensuring compliance with all regulatory requirements within area of responsibility and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be 21 or older.
• High School diploma or GED required; or minimum of one year experience in VLT Operations; or two years customer service management experience; or an equivalent combination of education and experience.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of VLT operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have knowledge of VLT Operations.