Assistant Slot Shift Manager

Binion's Gambling Hall & Hotel; Las Vegas (NV); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading casino and hotel in Las Vegas is seeking an Assistant Slot Shift Manager. This role involves assisting the Shift Manager with daily operations, hiring, training, and ensuring exceptional guest service. Candidates should possess strong communication and organizational skills, with a minimum of a high school diploma and relevant experience in a casino environment. Must be willing to work flexible hours, including weekends and evenings, while maintaining a positive company image.

Qualifications

• Basic reading, writing, and arithmetic skills required.
• Professional verbal and written communication skills necessary.
• Ability to learn new software applications essential.
• Strong interpersonal skills and attention to detail required.

Responsibilities

• Assist Shift Manager with hiring, training, and employee coaching.
• Manage department operations including staffing and budgets.
• Prepare and analyze operational reports.
• Identify and resolve guest and employee concerns.

Skills

Customer service skills

Communication skills

Organizational skills

Detail-oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

CMS casino system

CDS Aristocrat system

EVERI compliance

Job description

The Assistant Slot Shift Manager will assist the Shift Manager on all duties such as, hiring, training, and coaching employees. Responsible for ensuring the compliance with all policies and procedures and all internal and external regulations. Assures excellent guest service to all patrons by communicating in a pleasant, friendly and professional manner. This position will also require running the Shift from time to time without the Shift manager present.

PRIMARY RESPONSIBILITIES

• Manages the operation of the department on an assigned shift to include: staffing levels, budgets, and financial goals.
• Recommends procedures to improve the operating quality and efficiency of the Slot Department.
• Prepares and analyzes daily, weekly and monthly reports. Develops and implements changes in accordance with current needs.
• Ensures that customer database is maintained and information is accurate.
• Trains new slot employee’s
• Identifies and resolves guest and employee concerns.

Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

• Recruits, trains, supervises, motivates and evaluates department staff.
• Complete human resource paperwork in an accurate and timely manner.
• Communicates with Supervisors, Managers, and Directors on Departmental operations.

KNOWLEDGE AND SKILL REQUIREMENTS

• Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
• Knowledge of Microsoft Office and telephone protocol. Computer literate with emphasis on Word and Excel. Ability to learn new software applications (CMS casino system, CDS Aristocrat system, EVERI compliance). Duties require professional verbal and written communication skills. Position requires attention to detail and excellent organizational skills. Strong interpersonal and communication skills. This is normally acquired through a combination of a high school diploma or equivalent and two to four years of casino related experience.
• Visibility requires maintaining a professional appearance and providing a positive company image to the public.
• Must have a working understanding of Title 31. Must be 21 years of age and be able to obtain all local, state and federal regulatory permits as required by position.
• Work requires willingness to work a flexible schedule that may include weekends and evenings. Must be able to be mobile throughout the casino.

WORKING CONDITIONS

Working conditions involve walking and meeting and greeting guests in all gaming areas. Work may require weekend, holidays and evening work. Must work calmly and under stress when the volume of business increases. Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels.