Service Operations Manager — Growth & Customer Excellence

Koenig Equipment; Greensburg (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Koenig Equipment seeks an Assistant Service Manager at its Greensburg, IN location. The role oversees service operations, focusing on customer satisfaction and profitability, while driving efficient work-flow and staff development.

Responsibilities include managing the full work order to invoice cycle, collaborating with the Service Writer, and using dealership systems to reduce non-revenue hours. Candidates should have leadership experience and solid customer service and communication skills.

Qualifications

• 1–3 years of leadership in a dealership or similar environment.
• Strong customer service orientation and interpersonal skills.
• Proven ability to empower and hold team accountable.
• Basic understanding of service and repair mechanical concepts.
• Knowledge of service-related financial metrics and reporting.

Responsibilities

• Oversee service operations to ensure customer satisfaction and profitability.
• Utilize and support John Deere Dealer Path, CDK IntelliDealer, Koenig Connect.
• Manage the work order to invoice process for efficiency and accuracy.
• Coordinate with Service Writer to maintain an effective service schedule.
• Conduct walk-throughs to monitor workflow and implement recovery plans.

Skills

Leadership

Customer service

Interpersonal communication

Computer skills

Team empowerment

Financial metrics knowledge

Education

High school diploma or equivalent

Tools

John Deere Dealer Path

CDK IntelliDealer

Koenig Connect

Job description

Koenig Equipment seeks an Assistant Service Manager at its Greensburg, IN location. The role oversees service operations, focusing on customer satisfaction and profitability, while driving efficient work-flow and staff development.

Responsibilities include managing the full work order to invoice cycle, collaborating with the Service Writer, and using dealership systems to reduce non-revenue hours. Candidates should have leadership experience and solid customer service and communication skills.