Assistant Service Manager: Lead Service Team & Satisfaction

Holman Enterprises; Centennial (CO); On-site; USD 73,000 - 104,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) plan with Company Match

Paid Time Off

Job summary

Holman Enterprises in Centennial, CO is seeking an Assistant Service Manager to drive service satisfaction, department profitability, and efficient operations. You will optimize service flow, support Advisors, and mentor staff to uphold Holman’s standards.

You will supervise staffing levels, coach performance, assist with interviews and reviews, and help monitor expenses to ensure top-notch service and team engagement. This is a full-time on-site role with competitive compensation.

Qualifications

• 5+ years automotive service experience.

Responsibilities

• Resolve customer issues and complaints; refer to Service Manager when necessary.
• Assist Service Advisors and fill in for absent advisors or overloads.
• Assist with training for new hires.
• Maintain proper staffing levels at advisor, office, service drive and carwash workstations.
• Coach and counsel employees on performance, provide feedback.
• Assist with reviews and disciplinary actions; participate in interviews.
• Monitor performance indicators for advisors.
• Review cash tickets daily for upsell and accuracy; assist with payroll.
• Monitor Service Department expenses; assist with closing and lockup duties.

Skills

Automotive service experience

Job description

Holman Enterprises in Centennial, CO is seeking an Assistant Service Manager to drive service satisfaction, department profitability, and efficient operations. You will optimize service flow, support Advisors, and mentor staff to uphold Holman’s standards.

You will supervise staffing levels, coach performance, assist with interviews and reviews, and help monitor expenses to ensure top-notch service and team engagement. This is a full-time on-site role with competitive compensation.