Service Manager — Lead Automotive Service Team

Holman; Mount Laurel Township (NJ); On-site; USD 105,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

401(k) with Company Match

Paid Time Off

Job summary

Holman Cadillac is seeking a Service Manager to lead the Service Advisors, Technicians, and Lot Attendants in Mount Laurel Township, NJ. You will drive 100% customer satisfaction and revenue growth by setting clear goals and coaching a high-performing team.

The role demands automotive service experience and strong leadership, with a focus on mentoring staff, improving performance, and delivering an exceptional customer experience.

Qualifications

• Automotive service experience is required.
• Excellent written and verbal communication skills.
• Ability to coach and train Service Department staff.
• Strong leadership and people skills.

Responsibilities

• Set a clear vision and goals for the Service Department to achieve targeted performance
• Engage and motivate the team to achieve key goals and performance expectations
• Attract, develop and retain top talent for the Service Department
• Create an exceptional customer experience to drive loyalty and revenue growth
• Analyze the business to identify shortfalls and develop action plans
• Drive the business through active involvement in day-to-day operations
• Evaluate staff performance and guide under-performing employees
• Address client complaints and resolve service issues
• Follow up with customers to ensure satisfaction with service quality

Skills

Automotive service experience

People orientation

Self-motivated

Coaching & training

Strong communication

Job description

Holman Cadillac is seeking a Service Manager to lead the Service Advisors, Technicians, and Lot Attendants in Mount Laurel Township, NJ. You will drive 100% customer satisfaction and revenue growth by setting clear goals and coaching a high-performing team.

The role demands automotive service experience and strong leadership, with a focus on mentoring staff, improving performance, and delivering an exceptional customer experience.