Assistant Service Manager - Holman Honda Centennial

Holman Enterprises; Colorado; On-site; USD 73,000 - 104,000; Full time

Job summary

Holman Honda Centennial is seeking an Assistant Service Manager to enhance customer satisfaction and department profitability. You will coordinate service advisors and office staff, promote efficient processes, and support a high-performing team in a busy shop.

With 5+ years in automotive service, you will coach employees, handle escalations, assist with interviews and reviews, and help manage expenses and payroll.

Qualifications

• 5+ years automotive service experience.

Responsibilities

• Resolve customer issues and complaints referring to the Service Manager when necessary
• Track customer alerts via Quick Touch and Viewpoint, plus internet leads
• Assist Service Advisors by covering for absences during overloads
• Provide training support for new hires
• Maintain staffing levels at advisor, office, service drive and carwash areas
• Coach and counsel employees on performance, and provide feedback
• Assist the Service Manager with reviews and disciplinary actions
• Assist with interviews for new hires
• Monitor performance indicators for service advisors
• Review cash tickets daily for upsell and accuracy; assist payroll as needed
• Help monitor Service Department expenses
• Assist with closing and lockup duties

Skills

Automotive service experience

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman Honda Centennial has an exciting opportunity for Assistant Service Manager. In this role the Assistant Service Manager will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction.

What will you do?

• Resolve customer issues and complaints referring to Service Manager when necessary
• Following customer hot alerts through Quick Touch and Viewpoint, plus internet leads
• Assisting Service Advisors - Filling in for absent service advisors and when there is a if there is a momentary overload
• Assisting with training for new hires
• Ensuring a proper staffing level is maintained at advisor, office, service drive, and carwash workstations - monitoring employee schedules for breaks, lunches
• Coaching and counseling employees on job performance, providing feedback
• Assisting Service Manager with reviews and disciplinary actions
• Assisting Service Manager with interviews
• Monitoring performance indicators for advisors
• Reviewing cash tickets daily for upsell and accuracy - Assist with payroll as necessary
• Assist in monitoring Service Department expenses
• Assist with closing and lockup duties

What we are looking for?

5 plus years automotive service experience

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $72,950.00 - $103,955.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [e-mail] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. At Holman, we operate according to "The Holman Way" by always doing what's right for our people, our customers, and the community.

Since 1924, Holman has grown from a single Ford dealership in New Jersey into a global automotive leader with more than 10,000 employees across North America, the UK, and Germany. We deliver a unique range of automotive services, including industry-leading fleet management and leasing; commercial vehicle equipment manufacturing; powertrain distribution and logistics; commercial and personal insurance and risk management; venture capital funding; and automotive retail sales. Headquartered in southern New Jersey since 1924, we are looking for talented employees worldwide to join our Great Place to Work certified corporate culture and help drive another century of success.