Assistant Service Manager: Lead & Elevate Auto Service

Asbury Automotive Group; Jacksonville (FL); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and前线)

Job summary

Asbury in Jacksonville is seeking an Assistant Service Manager to support the service department, lead technicians, service advisors, and the drive lane.

You will work with management to ensure warranty campaigns and recalls are completed on time, while promoting exceptional guest experiences.

This role emphasizes coaching, performance monitoring, and maintaining high CSI scores through effective communication and team development.

Qualifications

• Minimum 3+ years in Automotive Service Department.
• 3+ years as Automotive Service Writer/Assistant Service Manager.
• Excellent verbal and written communication.
• Valid driver’s license and clean background check.
• Experience with CDK or other automotive software is a plus.

Responsibilities

• Assist service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.
• Ensure warranty campaigns, recalls and updates are completed accurately and timely.
• Promote morale and relationships among dealership staff.
• Train service staff in customer service, effective communication, service sales, CSI, time management.
• Maintain CSI at or above Asbury goals in service across districts and national scores.
• Motivate service advisors to deliver consistent value for the dealership’s customers.
• Monitor advisors’ daily productivity and provide feedback for improvement.
• Ensure high-quality repairs and minimize comebacks via spot checks.
• Attend manager meetings and conduct service dept. meetings as directed.

Skills

Team management

Customer service

Communication

Staff training

Time management

Service sales

Tools

CDK

Job description

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The role of an Assistant Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.

• Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
• Actively promote good morale and good relationships among the dealership associates.
• Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
• Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
• Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
• Motivate the service advisors to provide consistent value for the dealership’s customer.
• Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
• Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
• Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
• Assist in forecasting goals and objectives for the department and strive to meet them
• Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service dept. meetings as directed
• Address and resolve customer concerns
• Assist in motivating, training and developing employees
• Strong verbal and written communication is required
• Must be able to manage in a fast paced work environment
• Must be able to manage a team, motivate and develop
• Experience with CDK or other automotive software is a plus
• Must have three plus years in anAutomotive Service Department
• Must have three plus years as an Automotive Service Writer/Assistant Service Manager
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• TechnicianStudent loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

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