Service Manager - Landrover Roaring Fork

Sonic Automotive, Inc.; Glenwood Springs (CO); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

401k with company match

Paid time off accrual

Employee discounts on vehicles

Job summary

Sonic Automotive is seeking an experienced Service Manager for the Colorado Mountain Location in Glenwood Springs, CO. The ideal candidate will oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.

Join a Fortune 500 company with a strong focus on employee development, competitive compensation from $150,000 to $200,000 per year, a full-time schedule, Sundays off, and opportunities for career advancement.

Qualifications

• 3-5 years of service management experience in an automotive dealership or similar environment.
• Strong leadership and interpersonal skills with a focus on customer satisfaction.
• Proficiency with dealership management software and basic computer applications.

Responsibilities

• Oversee daily operations of the service department and advisors/technicians.
• Develop and implement efficient service processes and workflows.
• Monitor KPIs and profitability; manage budgets and scheduling.

Skills

Service management

Leadership

Customer service

Team management

Operational planning

Education

High school diploma or equivalent

Tools

Dealership management software

Job description

Service Manager - Landrover Roaring Fork in Glenwood Springs, CO at Sonic Automotive

Job Type: Management

Experience: Mid-Senior Level

About

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

A Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Summary:

We are seeking an experienced Service Manager for Colorado Mountain Location. The ideal candidate will oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals.

Compensation

• $150,000 - $200,000 / year
  • If meeting and exceeding service department quotas and goals

  • Schedule:

  • FULL TIME
  • 5 days / 2 days off
  • Sundays off
  • Weekend availability required

Duties and Responsibilities:

• Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service.
• Develop and implement service department processes to optimize efficiency and workflow.
• Ensure accurate and timely completion of service documentation, including repair orders and warranty claims.
• Monitor and analyze department KPIs to drive improvement and maximize profitability.
• Provide training, development, and mentorship to service team members.
• Maintain compliance with all dealership policies, procedures, and industry regulations.
• Oversee the scheduling of work, staff shifts, and labor management to control costs.
• Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction.
• Collaborate with other dealership departments to promote a cohesive work environment.
• Forecast department goals, manage budgets, and align operations with overall dealership objectives.
• 3-5 years of experience as a Service Manager in an automotive dealership setting.
• Comprehensive understanding of automotive service repair and maintenance processes.
• Proficiency with dealership management software and other computer applications.
• Strong customer service, communication, and interpersonal skills.
• Demonstrated ability to lead, manage, and motivate a team effectively.
• Exceptional organizational and problem-solving abilities.
• High school diploma or equivalent.
• Valid driver's license with a clean driving record.
• Ability to pass pre-employment background checks, MVR, and drug testing.

Preferred Qualifications:

• Experiencewith OEM standards.
• Additional training or certifications related to automotive service management.
• 401k plan with company match
• Paid Time Off accrual
• Closed for Thanksgiving day and Christmas day
• Employee discounts on purchasing and leasing cars
• Opportunities for career advancement within a Fortune 500 company

All your information will be kept confidential according to EEOC guidelines

*The Service Manager Position has a Pay Scale consisting of the following elements and ranges.. The position may also pay commission compensation which is based on the value or amount of revenue and profits achieved from the Service Department from $0.00 (if quotas are not met) without any upper limit other than department performance. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit *