Assistant Service Manager: Drive Repairs & Customer Care

Sydenstricker Nobbe Partners; Apalachin (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

Sydenstricker Nobbe Partners in Apalachin, NY seeks an Assistant Service Manager to support the Service Manager in daily operations, improve customer service, scheduling, and work order management. You will coordinate technicians, communicate with customers, help manage warranty submissions, and promote safety and efficiency in a fast-paced dealership environment.

Qualifications include a High School diploma, 2+ years in service roles, strong communication, and experience with service software

Qualifications

• Strong customer service and communication skills.
• Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment.
• Understanding of work order systems and service management software (John Deere Service Advisor, PFW).
• Proficient in Microsoft Office and dealership business systems.
• High School Diploma or equivalent required; technical degree or certification preferred.

Responsibilities

• Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.
• Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.
• Provide clear communication with customers regarding service updates, estimates, and repair timelines.
• Help coordinate technician workloads based on skill levels and job requirements.
• Monitor service department performance metrics and support continuous improvement efforts.
• Assist in managing department scheduling, including shop and field service calls.
• Support warranty and internal claims processes with accurate and timely submission.
• Ensure compliance with safety and environmental standards.
• Step in to lead or supervise in the Service Manager's absence.
• Promote and maintain a high level of customer satisfaction and employee engagement.
• Help maintain service department cleanliness, organization, and shop tools/equipment.

Skills

Customer service

Communication

Mechanics knowledge

Work order software

MS Office

Education

High School Diploma

Technical degree or certification

Tools

John Deere Service Advisor

PFW

Job description

Sydenstricker Nobbe Partners in Apalachin, NY seeks an Assistant Service Manager to support the Service Manager in daily operations, improve customer service, scheduling, and work order management. You will coordinate technicians, communicate with customers, help manage warranty submissions, and promote safety and efficiency in a fast-paced dealership environment.

Qualifications include a High School diploma, 2+ years in service roles, strong communication, and experience with service software