Assistant Service Manager

AAMCO Transmissions and Total Car Care; Hartford (CT); On-site; USD 32,000 - 46,000; Full time

Job summary

AAMCO Transmissions and Total Car Care is seeking a shop receptionist/office assistant in Hartford to handle phones, paperwork, parts ordering, and workflow coordination. The role focuses on delivering excellent customer service and keeping customers informed about repair status.

Ideal candidates have 1+ years of experience, strong organizational and communication skills, and a valid driver's license. This is a full-time on-site position supporting a busy automotive service shop.

Qualifications

• 1+ years of experience in automotive service or related role.
• Strong organizational skills to manage paperwork and workflows.
• Familiarity with automotive service procedures, terminology, and industry practices preferred.
• Strong commitment to customer service and relationship building.
• Ability to communicate clearly and use interpersonal skills effectively.
• Capable of multi-tasking in a fast-paced environment.
• Honest, goal-oriented team player.
• Must have a valid driver's license.

Responsibilities

• Answering phones and directing inquiries.
• Organizing paperwork in the shop.
• Ordering parts and managing inventory.
• Maintaining workflow in the shop.
• Keeping customers updated on the status of repairs.
• Delivering a high level of customer service.

Skills

Experience

Organizational skills

Automotive procedures knowledge

Customer service

Communication skills

Multi-tasking

Team player

Driver's license

Job description

Responsibilities

• Answering phones
• Organizing paperwork in shop
• Ordering parts and inventory
• Maintaining workflow in shop
• Keeping customers updated on the status of their vehicles' repairs
• Delivering a high level of customer service

Requirements

• 1+ years experience.
• Strong organizational skills
• Familiarity with automotive service procedures, terminology, and industry practices is preferred.
• Strong commitment to customer service and relationship building
• Ability to communicate and use interpersonal skills at a sustained high level
• Capable of multi-tasking and executing in a fast paced environment
• Honest, goal-oriented and energetic team player
• Must have valid driver's license