Assistant Service Manager- Apalachin

Sydenstricker Nobbe Partners; Apalachin (NY); On-site; USD 28,000 - 41,000; Full time

Job summary

Sydenstricker Nobbe Partners in Apalachin, NY seeks an Assistant Service Manager to support the Service Manager in daily operations, improve customer service, scheduling, and work order management. You will coordinate technicians, communicate with customers, help manage warranty submissions, and promote safety and efficiency in a fast-paced dealership environment.

Qualifications include a High School diploma, 2+ years in service roles, strong communication, and experience with service software

Qualifications

• Strong customer service and communication skills.
• Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment.
• Understanding of work order systems and service management software (John Deere Service Advisor, PFW).
• Proficient in Microsoft Office and dealership business systems.
• High School Diploma or equivalent required; technical degree or certification preferred.

Responsibilities

• Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.
• Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.
• Provide clear communication with customers regarding service updates, estimates, and repair timelines.
• Help coordinate technician workloads based on skill levels and job requirements.
• Monitor service department performance metrics and support continuous improvement efforts.
• Assist in managing department scheduling, including shop and field service calls.
• Support warranty and internal claims processes with accurate and timely submission.
• Ensure compliance with safety and environmental standards.
• Step in to lead or supervise in the Service Manager's absence.
• Promote and maintain a high level of customer satisfaction and employee engagement.
• Help maintain service department cleanliness, organization, and shop tools/equipment.

Skills

Customer service

Communication

Mechanics knowledge

Work order software

MS Office

Education

High School Diploma

Technical degree or certification

Tools

John Deere Service Advisor

PFW

Job description

Job Details

Job Location: SNP Apalachin - Apalachin, NY 13732

Position Type: Full Time

Education Level: High School

Salary Range: $20.00 - $30.00

Hourly Travel Percentage: Negligible

Job Shift: Day

Job Category: Management

Reports To: Service Manager / Branch Manager

The Assistant Service Manager supports the Service Manager in the daily operations of the service department to ensure excellent customer service, efficient repair processes, and high-quality work. This role assists with scheduling, work order management, technician coordination, and customer communication while helping drive overall departmental profitability and productivity.

• Assist in managing the service department workflow to ensure timely completion of repairs and service jobs.
• Support the preparation and review of service work orders, including proper documentation, warranty submissions, and parts ordering.
• Provide clear communication with customers regarding service updates, estimates, and repair timelines.
• Help coordinate technician workloads based on skill levels and job requirements.
• Monitor service department performance metrics and support continuous improvement efforts.
• Assist in managing department scheduling, including shop and field service calls.
• Support warranty and internal claims processes with accurate and timely submission.
• Ensure compliance with safety and environmental standards.
• Step in to lead or supervise in the Service Manager's absence.
• Promote and maintain a high level of customer satisfaction and employee engagement.
• Help maintain service department cleanliness, organization, and shop tools/equipment.

Qualifications

• Experience in service operations or technician roles preferred (agriculture or turf equipment a plus).
• Strong customer service and communication skills.
• Working knowledge of mechanical, electrical, and hydraulic systems on farm/turf equipment.
• Understanding of work order systems and service management software (e.g., John Deere Service Advisor, PFW).
• Ability to work in a fast-paced, team-oriented environment.
• Proficient in Microsoft Office and dealership business systems.
• High School Diploma or equivalent required; technical degree or certification preferred.
• 2+ years of experience in a service-related or technician role.
• Previous supervisory experience is a plus.
• Typical dealership environment with exposure to equipment, noise, and shop operations.
• Ability to lift up to 50 lbs and perform physical duties as needed.
• May involve occasional field visits to customer locations.