Assistant Service Manager

Rush Enterprises; Seattle (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Compensation package

401(k)

Stock purchase plan

Performance incentives

Training and development

Advancement opportunities

Culture of excellence

Job summary

Rush Enterprises is seeking an Assistant Service Manager to support the Service Manager in running a productive, profitable service department. The role emphasizes staffing, customer retention, cost controls, and maintaining service records to ensure tuitioned time is sold to customers.

The position involves hiring, training, scheduling, monitoring performance with reports, and coordinating with Shop Foremen to meet corporate standards.

Qualifications

• Two years of service department experience in a commercial dealership environment.
• High school diploma or GED.
• Valid driver’s license and insurability.

Responsibilities

• Assist Service Manager with staffing, coaching and training of service dept staff.
• Monitor performance with reports and tracking systems; report improvements to Service Manager.
• Assist with marketing plans to promote new and repeat business.
• Oversee Work-In-Process status with Foremen to maintain results per standards.
• Attend monthly department meetings and support Service Manager’s ideals.
• Coordinate with Shop Foremen on manpower schedules and department activities.
• Monitor technicians’ productivity and payroll records as directed.
• Ensure customers’ service files are up-to-date and accessible.

Skills

Experience in service dept

Two years in a commercial dealership

Education

High school diploma or GED

Job description

The Assistant Service Manager assists the Service Manager in running an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. The role ensures that the daily inventory of technician’s time is consistently sold to service customers.

Responsibilities

• Assist Service Manager with hiring, motivating, training and coaching of all service department staff.
• Monitor the performance of personnel using appropriate reports and tracking systems and report areas in need of improvement to Service Manager.
• Assist with the implementation of marketing plans developed by Service Manager which promote new and repeat business.
• Oversee Work‑In‑Process status and work with Foreman(s) to maintain acceptable results as outlined by corporate office standards.
• Attend monthly department meetings and support Service Manager’s ideals.
• Assist and coordinate with Shop Foreman(s) on manpower schedules and the activities of all department employees.
• Monitor technicians’ daily productivity reports and corresponding payroll records as directed by Service Manager.
• Ensure that customers’ service files are up-to-date and readily available for reference.

Benefits

• Exceptional compensation and benefits, 401(k) and stock purchase, incentives for performance, training, and opportunity for advancement.
• Culture that appreciates and rewards excellence, a positive attitude and integrity.

Basic Qualifications

• High school diploma or general education degree (GED).
• Two years of service department experience in a commercial dealership environment.
• Valid driver’s license and insurability.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled. This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Minimum Pay Rate USD $70,000.00/Yr. Maximum Pay Rate USD $90,000.00/Yr.