Assistant Service Manager: Agricultural Equipment Ops

Bane-Welker Equipment; La Crosse (IN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term Disability

Long-term Disability

Health Savings Account

401K with 10% matching

Employee Stock Ownership Plan

Paid vacation

Paid holidays

Term life insurance (company-paid)

Job summary

Bane-Welker Equipment in LaCrosse, Indiana, is seeking an Assistant Service Manager to support the Service Manager in day-to-day operations and service delivery. This role focuses on coordinating shop work, supervising technicians, and ensuring quality workmanship to meet customer needs.

The ideal candidate demonstrates strong leadership, organizational skills, proficiency with Outlook and Office, and a solid understanding of agricultural equipment repair, safety, and warranty processes.

Qualifications

• Customer-focused attitude and commitment to service.
• Strong organizational ability and time management.
• Knowledge of work processes for both physical labor and shop equipment.
• Ability to demonstrate Bane-Welker values of Trust, Respect and Teamwork.
• Proficient in Outlook and Microsoft Office.
• Knowledge of repair methods, materials, tools, and techniques for agricultural equipment.
• Ability to lead and instruct personnel safely.
• Strong knowledge of mechanical, electrical, and hydraulic systems.
• Familiarity with testing equipment and diagnostic procedures.
• Experience operating vehicles/equipment for diagnostics.
• Valid driver's license.

Responsibilities

• Supervise and control workload of all service technicians.
• Schedules service work according to priority and maintains an orderly flow of work.
• Supervises the training of service technicians with in-house training programs.
• Maintains (in good condition) all service tools and service vehicles.
• Responsible for keeping shop area clean.
• Responsible for maintaining a safe working environment in the shop area and reporting all accidents to Human Resources.
• Assists sales manager and other sales reps in evaluating the value of trade-ins.
• Responsible for prompt reconditioning of trade-in equipment.
• Orders and maintains adequate supplies and parts for service department inventory.
• Works in co-ordination with Parts, Sales, and Management.
• Understand each vendor’s warranty guidelines.
• Prepare warranty claims and submit to warranty team.
• Listens to problems of service personnel and works towards a solution or brings problems to management for possible alternative solutions.
• Inspects all completed work turned in to the Service Department as is appropriate.
• Helps service personnel diagnose troubles if they do not know the problem or cannot find it.
• Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage.
• Will work with the parts manager to establish a basic parts list for certain overhaul jobs.
• Responsible for issuing purchase orders for the service department.
• Ensures job tickets are properly punched in and out on time clock.
• Ensures job tickets are promptly charged out, both customer and internal.
• Prepares personal/vac/sick reports for Service Department personnel.
• Reviews all service technicians’ time clock reports and submits them to Human Resources in a timely manner.
• Maintains service library.

Skills

Customer service

Organizational skills

Outlook / Microsoft Office

Leadership / supervision

Mechanical knowledge

Diagnostics / testing equipment

Driver's license

Education

Associate degree or equivalent

Tools

MS Office

Job description

Bane-Welker Equipment in LaCrosse, Indiana, is seeking an Assistant Service Manager to support the Service Manager in day-to-day operations and service delivery. This role focuses on coordinating shop work, supervising technicians, and ensuring quality workmanship to meet customer needs.

The ideal candidate demonstrates strong leadership, organizational skills, proficiency with Outlook and Office, and a solid understanding of agricultural equipment repair, safety, and warranty processes.