Assistant Service Manager

Bane-Welker Equipment; Lafayette (IN); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401K with 10% match

Employee Stock Ownership Plan

Job summary

Bane-Welker Equipment in LaCrosse, Indiana, seeks an Assistant Service Manager to support the Service Manager in daily operations. The role focuses on shop workload, technician supervision, and ensuring quality service output to meet customer needs.

The ideal candidate has a 2-year degree with 3+ years of experience, strong organizational skills, and proficiency in Outlook/Microsoft Office. A valid driver’s license and safety mindset are required.

Qualifications

• Must have a customer focused attitude.
• Demonstrate organizational ability and systematic timing.
• Possess knowledge of shop processes, materials, and tools for repair of agricultural equipment.
• Proficient in Outlook/Microsoft Office and computer skills.
• Valid driver's license required.

Responsibilities

• Supervise and control workload of all service technicians.
• Schedules service work according to priority and maintains an orderly flow of work.
• Supervises the training of service technicians with in-house programs.
• Maintains service tools and vehicles in good condition.
• Insures safety and a clean shop environment.
• Prepare warranty claims and submit to warranty team.
• Collaborate with Parts, Sales and Management to support service operations.
• Review time clocks and manage reports for HR.

Skills

Customer service

Organizational skills

Leadership

Communication

Outlook/Microsoft Office

Mechanical knowledge

Driver's license

Education

2-year degree

Tools

Diagnostic equipment

Job description

Assistant Service Manager

Bane-Welker, one of the largest Case IH equipment dealerships in the United States, is looking to add an Assistant Service Manager to their team of industry professionals in LaCrosse, Indiana. Must be a knowledgeable, organized, and detail-oriented candidate that takes pride in good customer service and builds relationships with customers and the team. In this role the candidate's primary responsibilities will be to assist the Service Manager with service operations including shop assignments, personnel and standards of performance and work output to satisfy customer’s service needs. This position will report to the Service Manager.

Assistant Service Manager Responsibilities:

• Supervise and control workload of all service technicians
• Schedules service work according to priority and maintains an orderly flow of work
• Supervises the training of service technicians with in-house training programs
• Maintains (in good condition) all service tools and service vehicles
• Responsible for keeping shop area clean
• Responsible for maintaining a safe working environment in the shop area and reporting all accidents to Human Resources
• Assists sales manager and other sales reps in evaluating the value of trade-ins
• Responsible for prompt reconditioning of trade-in equipment
• Orders and maintains adequate supplies and parts for service department inventory
• Works in co-ordination with Parts, Sales, and Management
• Understand each vendor’s warranty guidelines
• Prepare warranty claims and submit to warranty team
• Listens to problems of service personnel and works towards a solution or brings problems to management for possible alternative solutions
• Inspects all completed work turned in to the Service Department as is appropriate
• Helps service personnel diagnose troubles if they do not know the problem or cannot find it
• Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage
• Will work with the parts manager to establish a basic parts list for certain overhaul jobs
• Responsible for issuing purchase orders for the service department
• Ensures job tickets are properly punched in and out on time clock
• Ensures job tickets are promptly charged out, both customer and internal
• Prepares personal/vac/sick reports for Service Department personnel
• Reviews all service technicians’ time clock reports and submits them to Human Resources in a timely manner
• Maintains service library

Education and/or Experience:

2-year degree plus 3 years of experience or equivalent years of experience.

Requirements of Position:

• Must have a customer focused and “be of service” attitude
• Demonstrate organizational ability and systematic timing
• Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment
• Ability to demonstrate the Bane-Welker Values of Trust, Respect and Teamwork
• Be proficient in Outlook/Microsoft Office and computer skills
• Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment
• Demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons
• Have an outstanding knowledge of mechanical, electrical, and hydraulic systems
• Possess mechanical ability and familiarization with testing equipment and diagnostic procedures
• Be experienced in operating vehicles and equipment used for diagnostic purposes
• Must have a valid driver’s license

Compensation/Benefits:

• $20,000 company-paid term life insurance (option to purchase more), paid vacation, and holidays.
• Health, Dental, Vision, Short Term & Long-Term Disability Insurance are all available.
• Bane Welker also offers a Health Savings Account and 401K with a 10% matching contribution.
• As well as our Employee Stock Ownership Plan.

Environmental Factors/Physical Demands:

Work is performed in a maintenance shop and outdoor environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system. May be subject to sitting, standing, climbing, lifting, grasping, reaching, stooping, crouching, speaking, listening and motor coordination.

Reports To:

Service Manager

General:

Bane-Welker Equipment reserves the right to modify, interpret or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, to be performed by the employee occupying this position. Employees are required to perform any other functions or duties assigned to them by management. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.

BANE-WELKER EQUIPMENT IS AN EQUAL OPPORTUNITY EMPLOYER