Assistant Service Manager

Bane-Welker Equipment; Pendleton (IN); On-site; USD 45,000 - 60,000; Full time

Job summary

Bane-Welker Equipment in Pendleton, Indiana, seeks an Assistant Service Manager to aid in service operations, manage shop assignments, and ensure customer satisfaction. The role requires maintaining efficient communication between the Service Manager and Technicians to meet service goals.

Candidates should possess strong organizational skills, leadership qualities, and a customer-focused attitude. A solid knowledge of agricultural equipment repair and proficiency in Microsoft Office are essential.

Qualifications

• Customer-focused attitude with a service mentality.
• Experience in agricultural equipment repair and leadership.
• Strong organizational and systematic skills.

Responsibilities

• Assist with service operations and manage workflow.
• Facilitate customer service processes effectively.
• Supervise technicians and optimize service profitability.

Skills

Customer service mindset

Organizational ability

Knowledge of agricultural equipment repair

Leadership skills

Mechanical knowledge

Proficiency in Microsoft Office

Tools

Diagnostic equipment

Shop equipment

Job description

The Assistant Service Manager will assist the Service Manager with service operations including shop assignments, personnel and standards of performance, and work output to satisfy customer service needs. The Assistant Service Manager must be an effective and efficient liaison between the Service Manager and the Technicians.

• Effectively facilitate Bane-Welker service process by following the established procedures in ways that meet or exceed customer and company expectations.
• Accurately transfer customer service needs to the work order by professionally greeting, listening to, and communicating with the customer in a way that builds their comfort and confidence.
• Understand and follow the established repair order process through to its satisfactory and timely completion, including effective scheduling and interdepartmental coordination.
• Effectively keep customers informed and updated on the repair status of their unit.
• Verify that quality control is done and arrange for delivery back to the customer.
• Accurately estimate and document all charges on the repair order.
• Close and finish all repair orders in a timely manner to optimize cash flow in alignment with business objectives while adhering to safety policies and guidelines.
• Obtain warranty and all other required authorizations in a timely manner.
• Stay current on product information such as recalls, service bulletins and warranty guidelines.
• Optimize service profitability to help sustain and strengthen the dealership.
• Meet or exceed individual service sales goals by selling additional service/maintenance, parts, and accessories.
• Attract, lead, develop, and retain talent that results in a team that is highly aligned with Bane-Welker guiding principles and is highly productive and motivated.
• Ensure the service department has a strong interdepartmental working relationship to align the team's needs so that solutions are embraced and supported.
• Supervise technicians in getting their work completed in a timely, effective, and correct manner.
• Utilize Bane- Welker programs and promotions effectively to deepen customer relationships.

Requirements of Position

• Must have a customer focused and “be of service” attitude.
• Demonstrate organizational ability and systematic timing.
• Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment.
• Ability to demonstrate the guiding principles of Bane-Welker.
• Be proficient in Outlook/Microsoft Office and computer skills.
• Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment.
• Demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons.
• Have an outstanding knowledge of mechanical, electrical, and hydraulic systems.
• Possess mechanical ability and familiarization with testing equipment and diagnostic procedures.
• Be experienced in operating vehicles and equipment used for diagnostic purposes.