Assistant Service Manager

Bane-Welker Equipment; La Crosse (IN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term Disability

Long-term Disability

Health Savings Account

401K with 10% matching

Employee Stock Ownership Plan

Paid vacation

Paid holidays

Term life insurance (company-paid)

Job summary

Bane-Welker Equipment in LaCrosse, Indiana, is seeking an Assistant Service Manager to support the Service Manager in day-to-day operations and service delivery. This role focuses on coordinating shop work, supervising technicians, and ensuring quality workmanship to meet customer needs.

The ideal candidate demonstrates strong leadership, organizational skills, proficiency with Outlook and Office, and a solid understanding of agricultural equipment repair, safety, and warranty processes.

Qualifications

• Customer-focused attitude and commitment to service.
• Strong organizational ability and time management.
• Knowledge of work processes for both physical labor and shop equipment.
• Ability to demonstrate Bane-Welker values of Trust, Respect and Teamwork.
• Proficient in Outlook and Microsoft Office.
• Knowledge of repair methods, materials, tools, and techniques for agricultural equipment.
• Ability to lead and instruct personnel safely.
• Strong knowledge of mechanical, electrical, and hydraulic systems.
• Familiarity with testing equipment and diagnostic procedures.
• Experience operating vehicles/equipment for diagnostics.
• Valid driver's license.

Responsibilities

• Supervise and control workload of all service technicians.
• Schedules service work according to priority and maintains an orderly flow of work.
• Supervises the training of service technicians with in-house training programs.
• Maintains (in good condition) all service tools and service vehicles.
• Responsible for keeping shop area clean.
• Responsible for maintaining a safe working environment in the shop area and reporting all accidents to Human Resources.
• Assists sales manager and other sales reps in evaluating the value of trade-ins.
• Responsible for prompt reconditioning of trade-in equipment.
• Orders and maintains adequate supplies and parts for service department inventory.
• Works in co-ordination with Parts, Sales, and Management.
• Understand each vendor’s warranty guidelines.
• Prepare warranty claims and submit to warranty team.
• Listens to problems of service personnel and works towards a solution or brings problems to management for possible alternative solutions.
• Inspects all completed work turned in to the Service Department as is appropriate.
• Helps service personnel diagnose troubles if they do not know the problem or cannot find it.
• Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage.
• Will work with the parts manager to establish a basic parts list for certain overhaul jobs.
• Responsible for issuing purchase orders for the service department.
• Ensures job tickets are properly punched in and out on time clock.
• Ensures job tickets are promptly charged out, both customer and internal.
• Prepares personal/vac/sick reports for Service Department personnel.
• Reviews all service technicians’ time clock reports and submits them to Human Resources in a timely manner.
• Maintains service library.

Skills

Customer service

Organizational skills

Outlook / Microsoft Office

Leadership / supervision

Mechanical knowledge

Diagnostics / testing equipment

Driver's license

Education

Associate degree or equivalent

Tools

MS Office

Job description

Bane-Welker, one of the largest Case IH equipment dealerships in the United States, is looking to add an Assistant Service Manager to their team of industry professionals in LaCrosse, Indiana.

Must be a knowledgeable, organized, and detail-oriented candidate that takes pride in good customer service and builds relationships with customers and the team.

In this role the candidate's primary responsibilities will be to assist the Service Manager with service operations including shop assignments, personnel and standards of performance and work output to satisfy customer’s service needs. This position will report to the Service Manager.

Assistant Service Manager Responsibilities

• Supervise and control workload of all service technicians
• Schedules service work according to priority and maintains an orderly flow of work
• Supervises the training of service technicians with in-house training programs
• Maintains (in good condition) all service tools and service vehicles
• Responsible for keeping shop area clean
• Responsible for maintaining a safe working environment in the shop area and reporting all accidents to Human Resources
• Assists sales manager and other sales reps in evaluating the value of trade-ins
• Responsible for prompt reconditioning of trade-in equipment
• Orders and maintains adequate supplies and parts for service department inventory
• Works in co-ordination with Parts, Sales, and Management
• Understand each vendor’s warranty guidelines
• Prepare warranty claims and submit to warranty team
• Listens to problems of service personnel and works towards a solution or brings problems to management for possible alternative solutions
• Inspects all completed work turned in to the Service Department as is appropriate
• Helps service personnel diagnose troubles if they do not know the problem or cannot find it
• Recommends new shop equipment which will cut costs in shop and speed up work or which will give the customer more complete coverage
• Will work with the parts manager to establish a basic parts list for certain overhaul jobs
• Responsible for issuing purchase orders for the service department
• Ensures job tickets are properly punched in and out on time clock
• Ensures job tickets are promptly charged out, both customer and internal
• Prepares personal/vac/sick reports for Service Department personnel
• Reviews all service technicians’ time clock reports and submits them to Human Resources in a timely manner
• Maintains service library

Education and/or Experience

2-year degree plus 3 years of experience or equivalent years of experience.

Requirements of Position

• Must have a customer focused and “be of service” attitude
• Demonstrate organizational ability and systematic timing
• Possess adequate knowledge of work processes and requirements for both physical labor and shop equipment
• Ability to demonstrate the Bane-Welker Values of Trust, Respect and Teamwork
• Be proficient in Outlook/Microsoft Office and computer skills
• Proven knowledge of methods, materials, tools, and techniques used in the repair of agricultural equipment
• Demonstrate leadership, tact, and knowledge in assigning and instructing personnel in the proper performance of mechanical operations safely and without damage to materials or persons
• Have an outstanding knowledge of mechanical, electrical, and hydraulic systems
• Possess mechanical ability and familiarization with testing equipment and diagnostic procedures
• Be experienced in operating vehicles and equipment used for diagnostic purposes
• Must have a valid driver’s license

Compensation/Benefits

Bane-Welker is proud to offer a comprehensive benefits package to our full-time employees; overtime pay for hourly employees, competitive salary, $20,000 company-paid term life insurance (option to purchase more), paid vacation, and holidays. Health, Dental, Vision, Short Term & Long-Term Disability Insurance are all available. Bane Welker also offers a Health Savings Account and 401K with a 10% matching contribution. As well as our Employee Stock Ownership Plan.

Environmental Factors/Physical Demands

Work is performed in a maintenance shop and outdoor environment. While performing the duties of this job, the employee is regularly required to have the ability to maintain active customer and employee communication; access, input and retrieve information from the computer system. May be subject to sitting, standing, climbing, lifting, grasping, reaching, stooping, crouching, speaking, listening and motor coordination.

Reports To

Service Manager

General

Bane-Welker Equipment reserves the right to modify, interpret or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, to be performed by the employee occupying this position. Employees are required to perform any other functions or duties assigned to them by management. This job description is not an employment contract, implied or otherwise. The employment relationship remains “at-will”.

BANE-WELKER EQUIPMENT IS AN EQUAL OPPORTUNITY EMPLOYER