Assistant Service Manager: 24/7 Field Tech Leader

Gt&e Llc; Sporting Hill (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

Gt&e Llc is seeking an Assistant Service Manager to lead daily service operations, coordinate technician workflow, and maintain high customer satisfaction. You will assist with diagnostics, scheduling, and after-hours support, driving a professional and collaborative team environment.

The ideal candidate has 3+ years in a service leadership role, strong technical knowledge, and excellent communication skills.

Qualifications

• 3+ years of experience in a service or technician leadership role (heavy equipment or similar industry preferred).
• Strong knowledge of diesel engines, hydraulics, electronics, and diagnostic tools.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Willingness and availability to respond to emergency service needs 24/7.

Responsibilities

• Provide front-line technical support for technicians and customers.
• Assist with diagnostics, repair guidance, and troubleshooting on heavy equipment.
• Schedule technician work and monitor performance.
• Dispatch field technicians for after-hours breakdowns or critical issues.
• Maintain accurate service records, parts usage, and time logs.

Skills

Leadership

Customer service

Diagnostics

Communication

Dispatching

Education

Associate/Technical Degree in Diesel Technology

Business Management

Tools

John Deere Service Advisor

CDK

Job description

Gt&e Llc is seeking an Assistant Service Manager to lead daily service operations, coordinate technician workflow, and maintain high customer satisfaction. You will assist with diagnostics, scheduling, and after-hours support, driving a professional and collaborative team environment.

The ideal candidate has 3+ years in a service leadership role, strong technical knowledge, and excellent communication skills.