Growth-Driven Assistant Service Manager - Lead Tech Team

A#1 Air, Inc.; Lewisville (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

A#1 Air, Inc. is seeking an Assistant Service Manager to oversee the daily operations of our service technicians and fleet department in an in-office setting. The role emphasizes customer relations, warranty and billing claims, and mentoring a high-performing team.

You will supervise training, conduct field issue resolution, document jobsite analysis, and ensure safety and efficiency across the service department. Strong communication and leadership are essential.

Qualifications

• 2+ years of management experience.
• 2+ years of sales experience.
• Strong organizational leadership to grow a technician team.
• Excellent communication with customers and managers; sales-driven.
• Strong computer skills and familiarity with service software.

Responsibilities

• Weekly training with your team.
• Run callbacks to provide in-field solutions.
• Be available for the team during work hours.
• Document jobsite analysis per job.
• Conduct unscheduled jobsite inspections.
• Handle overflow service calls as needed.
• Ensure vehicle care and stock for the team.
• Perform quarterly performance reviews.
• Maintain safety protocols and customer satisfaction.

Skills

Management experience

Sales experience

Leadership

Customer relations

Team training

Problem solving

Communication

Computer skills

Tools

Service Titan

HVAC software

Job description

A#1 Air, Inc. is seeking an Assistant Service Manager to oversee the daily operations of our service technicians and fleet department in an in-office setting. The role emphasizes customer relations, warranty and billing claims, and mentoring a high-performing team.

You will supervise training, conduct field issue resolution, document jobsite analysis, and ensure safety and efficiency across the service department. Strong communication and leadership are essential.