Service Lead: Field Support & Tech Mentorship

TIME Manufacturing Company, Inc.; Waco (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Professional development opportunities

Job summary

TIME Manufacturing Company, Inc. is seeking a Service Lead to act as the main support for field service technicians. Responsibilities include assisting with troubleshooting, coordinating workloads, and ensuring compliance with safety regulations.

The ideal candidate will have at least 5 years of experience in a related field, strong diagnostic skills, and a commitment to customer satisfaction. Comprehensive benefits and a collaborative environment are offered.

Qualifications

• High school diploma or GED required.
• 5+ years of service technician experience in heavy equipment or related industries.
• Proven troubleshooting and diagnostic skills.

Responsibilities

• Support and assist service technicians with daily technical issues.
• Escalate complex troubleshooting and repair challenges.
• Guide technicians in diagnosing problems.

Skills

Troubleshooting and diagnostic skills

Strong communication skills

Leadership experience

Understanding of hydraulic and electrical systems

Education

High school diploma or GED

Technical degree or vocational certification

5+ years of service technician experience

Tools

Service management systems

Microsoft Office

Job description

TIME Manufacturing Company, Inc. is seeking a Service Lead to act as the main support for field service technicians. Responsibilities include assisting with troubleshooting, coordinating workloads, and ensuring compliance with safety regulations.

The ideal candidate will have at least 5 years of experience in a related field, strong diagnostic skills, and a commitment to customer satisfaction. Comprehensive benefits and a collaborative environment are offered.