Assistant Service Manager

Jannell Motors Inc; Hanover (MA); On-site; USD 71,089 - 85,150; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid vacations

Disability plans

Opportunities for growth

Job summary

Jannell Motors Inc in Hanover, MA is seeking an Assistant Service Manager to assist with service operations and enhance customer satisfaction. You will support the Service Manager in daily operations, ensuring quality work and addressing customer inquiries effectively.

The ideal candidate will have prior experience in automotive service management, strong leadership skills, and a customer-oriented mindset. We offer a competitive salary and a comprehensive benefits package in a supportive work environment.

Qualifications

• Prior experience in automotive service management.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Knowledge of automotive service processes and industry trends.
• Team player with a customer-oriented mindset.

Responsibilities

• Assist Service Manager in overseeing service department operations.
• Ensure quality workmanship and efficiency in service processes.
• Handle customer inquiries and complaints, providing exceptional customer service.
• Coordinate with technicians and other team members to streamline service workflow.
• Monitor Advisor's Repair Orders and implement improvements.

Skills

Leadership skills

Communication skills

Customer-oriented mindset

Ability to multitask

Job description

Description of the role:

The Assistant Service Manager at Jannell Motors Inc in HANOVER, MA plays a vital role in assisting with the management of service operations and ensuring customer satisfaction.

Responsibilities

• Assist Service Manager in overseeing service department operations.
• Ensure quality workmanship and efficiency in service processes.
• Handle customer inquiries and complaints, providing exceptional customer service.
• Coordinate with technicians and other team members to streamline service workflow.
• Monitor Advisor's Repair Orders, review service performance metrics and implement improvements as needed.

Requirements

• Prior experience in automotive service management.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Knowledge of automotive service processes and industry trends.
• Team player with a customer-oriented mindset.

Benefits

• Competitive compensation of $7,000.00 per month paid weekly.
• Opportunity for growth and advancement within the company.
• Comprehensive benefits package including health insurance, dental, 401k with company match, paid vacations and disability plans.
• Friendly and supportive work environment.

About the Company

Jannell Motors Inc is a 4th Generation 105 year old automotive dealership in HANOVER, MA, committed to providing exceptional service and quality vehicles to our customers here on the South Shore and beyond. We value our employees and strive to create a positive work culture where everyone can thrive.