Assistant Service Manager

Volkswagen of South Charlotte; Charlotte (NC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health insurance at group rate

Dental Insurance

Life Insurance

401k after 90 days

Opportunity for growth

Paid training - mentorship

Paid training

Job summary

An automotive dealership in Charlotte seeks an Assistant Service Manager to enhance customer relations and assist the Service Manager. Ideal candidates will have automotive service advisor experience, strong customer service skills, and a commitment to ethical business practices. Join a supportive team focused on professional growth and customer satisfaction.

Qualifications

• Automotive service advisor experience required.
• Skills in customer satisfaction and quality control needed.
• Ability to multitask and handle interruptions.
• Automotive service advisor experience.
• Background check and drug screen required.

Responsibilities

• Assist Service Manager as needed.
• Meet with customers to determine vehicle service needs.
• Monitor vehicle progress and update customers frequently.
• Maintain the company’s standards for ethical business practices and professional image.
• Monitor the progress of each vehicle and update customers frequently.
• Increase profitability by maximizing sales and retail promotions.
• Oversee technicians' time management, parts ordering and job completion times.
• Oversee and participate in quality control and SOP documentation.

Skills

Excellent Customer Service

Automotive Service Advisor Skills

Quality Control

Education

High School Diploma or equivalent

Accredited training in service advisor skills

Job description

Overview

Join to apply for the Assistant Service Manager role at Volkswagen of South Charlotte.

Volkswagen of South Charlotte believes that its strength, continued success, future growth and profitability depend on building trusting relationships with our employees, customers and industry partners.

Individual and organizational pride are critical elements of our future. Our people make all the difference. This belief fosters a commitment to provide opportunities for growth and new challenges for our employees so they may achieve professional development and personal fulfillment. Working with our local communities, we help and support those people and organizations whose fulfillment enhances their quality of life as it does our own.

Come join an award winning dealership!

Benefits

• Health insurance at group rate
• Dental
• Life Insurance
• 401k after 90 day
• Each consultant has their own office
• Opportunity for growth, typically promote from within
• Paid training - mentorship

Responsibilities

• Assist Service Manager as needed
• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Requirements

• Excellent Customer and Employee Service a must
• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Motor Vehicle Manufacturing