Assistant Service Manager

Marine Systems Inc in; Channelview (TX); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to oversee field service operations and ensure safety compliance. In this role, you will manage service jobs, coordinate with the Parts Department, and maintain company property. Your ability to troubleshoot mechanical issues and read technical manuals will be crucial. This position offers the opportunity to work in a dynamic environment, fostering relationships with coworkers and contributing to safety initiatives. Join a team dedicated to excellence and make a significant impact on service delivery.

Qualifications

• Ability to read technical manuals and interpret mechanical diagrams.
• Strong troubleshooting skills for complex mechanical issues.

Responsibilities

• Manage field service jobs and process completion folders.
• Coordinate with Parts Department to ensure parts availability.
• Conduct safety visits and monitor standards.

Skills

Technical Manual Reading

Mechanical Troubleshooting

Interpersonal Skills

Tools

Microsoft Office

Oracle

Job description

Marine Systems, Inc. Channelview, TX is looking to hire an Assistant Service Manager 77530

Responsibilities

1. Open field service jobs, manage jobs as directed by Manager, process folders for completion.
2. Identify repair work as needed by phone or customer's request.
3. Process quote requests as directed by Manager.
4. Load service quotes and job sales orders into Oracle.
5. Seek approval from Manager for all quotes above the level of authority.
6. Coordinate with Parts Department personnel to ensure all parts, including backorders, are available when needed for mechanics' use.
7. Review timecards, service reports, and iExpense for accuracy as directed and notify Manager of necessary follow-up repairs and parts requirements.
8. Expedite parts and tools requested from field mechanics as required.
9. Ensure that company property is safely maintained at all times.
10. Maintain the tool room as directed by Manager.
11. Make service calls on occasion when no other technicians are available.
12. Maintain tool calibration and lifting equipment per our Quality Policy.
13. Perform other duties as assigned.

Safety

• Develop relationships with coworkers to better understand the processes and culture that affect safety.
• Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement, and developing initiatives to impact those areas.
• Conduct site safety visits to monitor standards, including:
• Conducting safety meetings with crews
• Completing Workplace Safety Observations including near misses
• Respond to and investigate incidents, seeking systemic improvements to enhance safety performance.
• Participate in committees as assigned, working with other departments within KES to improve overall safety.
• Be thoroughly knowledgeable of Safe Work Policy.

Qualifications

• Ability to read technical manuals.
• Ability to interpret exploded diagrams of mechanical assemblies.
• Ability to troubleshoot and identify complex mechanical problems.
• Interpersonal skills necessary to motivate and maintain confidence among employees and customers.

Computer Skills: Knowledge of Microsoft Office and Oracle.