Assistant Service Manager

Kirby Corporation; Channelview (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Service Manager to oversee mechanics and manage service operations. This role involves supervising field service jobs, processing service quotes, and ensuring safety standards are met. You will play a crucial part in maintaining high-quality service and safety protocols while fostering a collaborative work environment. If you have strong mechanical troubleshooting skills and can effectively manage service operations, this opportunity is perfect for you. Join a team that values safety and quality in the marine systems sector.

Qualifications

• Ability to read technical manuals and interpret mechanical diagrams.
• Strong troubleshooting skills for complex mechanical issues.

Responsibilities

• Supervise mechanics and manage field service jobs as directed.
• Ensure parts availability and maintain company property safely.

Skills

Technical Manual Reading

Mechanical Problem Troubleshooting

Interpersonal Skills

Tools

Microsoft Office

Oracle

Job description

Overview

Marine Systems, Inc. Channelview, TX is looking to hire an Assistant Service Manager (77530).

Responsibilities

1. Supervise mechanics.
2. Open field service jobs, manage jobs as directed by Manager, process folders for completion.
3. Take weekend / night calls for service.
4. Identify repair work as needed by phone or customer’s request.
5. Process quote requests as directed by Manager.
6. Load service quotes and job sales orders into Oracle.
7. Seek approval from Manager for all quotes above level of authority.
8. Coordinate with Parts Department personnel to ensure all parts, including backorders, are available when needed for mechanics' use.
9. Review timecards, service reports, and iExpense for accuracy as directed and notify Manager of necessary follow-up repairs and parts requirements.
10. Expedite parts and tools requested from field mechanics as required.
11. Ensure that company property is safely maintained at all times.
12. Responsible for maintaining the tool room as directed by Manager.
13. Make service calls on occasion when no other technicians are available.
14. Responsible for maintaining tool calibration and lifting equipment per our Quality Policy.
15. Other duties as assigned.

Safety

1. Develop relationships with coworkers to better understand the processes and culture that affect safety.
2. Influence safety by evaluating safety performance, participating in safety meetings, targeting areas needing improvement, and developing initiatives to impact those areas.
3. Perform site safety visits to monitor safety standards including:
4. Conducting safety meetings with the crews.
5. Completing Workplace Safety Observations including near misses.
6. Respond to and investigate incidents looking for systemic improvements that will impact safety performance.
7. Participate in committees as assigned, working with other departments within KES to impact overall safety performance.
8. Thoroughly knowledgeable of Safe Work Policy.

Qualifications

1. Ability to read technical manuals.
2. Ability to interpret exploded diagrams of mechanical assemblies.
3. Ability to troubleshoot and identify complex mechanical problems.
4. Demonstrate interpersonal skills necessary to maintain motivation and confidence among employees and customers.
5. Computer Skills: Knowledge of Microsoft Office and Oracle.