Assistant Service Manager- The Woodlands, TX Full Time | Alexander

Knightvest Residential; The Woodlands (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is looking for an Assistant Service Manager to enhance resident satisfaction and oversee daily maintenance operations. This role involves coordinating with the Service Manager, performing repairs, and maintaining a beautiful living environment for residents. The company values character and integrity, fostering a fun and professional atmosphere. If you have a strong customer service background and the required certifications, this is an exciting opportunity to join a dedicated team committed to excellence.

Qualifications

• Minimum 6 months of related experience and training.
• Strong customer service skills; bilingual preferred.

Responsibilities

• Coordinate workflow for make readies, service repairs, and special projects.
• Perform repairs and improvements to apartment homes prior to resident move-in.
• Maintain a positive customer service attitude at all times.

Skills

Customer Service

Bilingual (English/Spanish)

HVAC Certification

Microsoft Office

Education

High School Diploma

Tools

OneSite/Real Page

ALN systems

Job description

Assistant Service Manager - The Woodlands, TX

Our Assistant Service Managers are an integral part of maintaining resident satisfaction and are responsible for daily maintenance operations and community upkeep. Residents will appreciate your friendly personality as you work to maintain their homes and ensure a beautiful living environment.

At Knightvest, we value our talent and foster a corporate culture focused on character. We attract top performers who prioritize customer service. We follow the Golden Rule, treat others with respect, and uphold integrity. Joining our team means becoming part of a fun, professional environment with a commitment to excellence. We are currently seeking an experienced Assistant Service Manager for our property in The Woodlands, TX.

Responsibilities

• Meet daily with the Service Manager to coordinate workflow for make readies, service repairs, and special projects.
• Organize and file reports and paperwork daily.
• Manage and complete make-ready checklists and maintenance documentation promptly.
• Perform repairs and improvements to apartment homes prior to resident move-in, including: window blinds, sheetrock repairs, caulking, sealing, touch-up painting, lighting, etc.
• Inspect the community daily, making necessary repairs and reporting to the Lead Maintenance Supervisor.
• Notify the Community Manager immediately of any illegal conduct.
• Assist in maintaining grounds, common areas, and amenities.
• Support cost-control initiatives by repairing rather than replacing parts when possible.
• Change locks and ensure gates are operational and compliant with codes.
• Assist with preventative maintenance and special projects.
• Handle service requests from the work order log.
• Maintain a positive customer service attitude at all times.
• Perform additional duties as needed to exceed expectations.

Requirements

• Minimum 6 months of related experience and training.
• HVAC Certification required; CAMT preferred.
• Strong customer service skills; bilingual in English and Spanish preferred.
• Experience with OneSite/Real Page and ALN systems preferred.
• Proficiency in Microsoft Office applications preferred.
• Must pass criminal background check and drug test.

Visit www.knightvest.com for more information. We are an Equal Opportunity Employer.