Assistant Service Desk Technician 6-month Paid Internship

WD-40 Company (UK); San Diego (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

WD-40 Company is seeking an undergraduate-level Service Desk Intern for a 6-month Paid Internship in the U.S. The role supports end-users across the country, troubleshooting, configuring hardware, software, and devices. You will assist with builds and installations and help maintain a knowledge base for IT staff.

The position focuses on customer service, strong communication, and problem-solving, with an emphasis on learning and collaboration within the IT team.

Qualifications

• High school diploma or GED required.
• Active enrollment in undergrad IT program; ~2 years coursework preferred.
• Basic understanding of desktop PCs, laptops, and peripherals.
• Proficiency with Windows OS and Microsoft Office.
• Strong customer service and communication skills.

Responsibilities

• Provide end-user IT support and resolve information system problems.
• Troubleshoot and repair hardware/software on desktops, laptops and peripherals.
• Assist with builds, configuration and installs of laptops and desktops.
• Support installation/maintenance of systems and data-communication equipment.
• Create and maintain a knowledge base of resolutions and troubleshooting steps.

Skills

Customer service

Communication

Active listening

Education

High school diploma or GED

Undergraduate IT major in progress

Tools

Windows OS

Microsoft Office

Printers & copiers

Job description

Assistant Service Desk Technician 6-month Paid Internship

• Category: I.T.
• Country: United States

Overview

WD-40 Company has an opening for an undergraduate level service desk support technician fall/winter paid internship within our I.T. team. The successful candidate will be solution oriented and customer focused to help support end-users throughout the U.S.

This highly interactive support position will assist with troubleshooting, repairing, building, and configuring hardware and software on end-user computer workstations, mobile devices, and peripherals.

What You'll Be Doing

Service Desk Support Intern Primary Areas of Responsibility

• Acts as resource for end-user technical IT support requests as well as identifies, researches, and resolves information system-related problems.
• Supports troubleshooting and repairing hardware and software problems on end-user computer workstations, peripherals, Cisco phones, etc.
• Assists with builds, configuring and installing laptops, desktop, and other devices.
• Supports analytical, technical, and administrative activities in the installation of new and/or expansion of existing systems.
• Assists with installs, troubleshooting, repairs, and maintenance on any associated hardware, operating systems, and application software and data-communication equipment.
• Builds and maintains a knowledge base of problem resolutions, troubleshooting techniques, and recurring issues for use by the IT staff.

Customer Service

• Greet customers warmly and ascertain problem or reason for requesting assistance
• Identifies and assesses customers' needs to achieve satisfaction
• Maintain open communication with the customer and provide constant ticket updates.

What You'll Bring To The Role

Qualifications

• Completion of high school diploma, GED or equivalent.
• Must be actively enrolled in a graduate or undergraduate program at an accredited university with a related information technology major. At least 2 years of completed coursework is preferred.
• Basic understanding of the configuration, maintenance and troubleshooting of a wide variety of Desktop PC's, laptops, and peripherals printers / multifunction copiers.
• Proficiency with Microsoft Windows Operating System and Microsoft Office
• Customer service drive with outstanding communication and active listening skills

At WD-40 Company, we believe that purpose-driven, passionate people guided by our values create amazing outcomes. Our "why" is refreshingly simple - we exist to create positive lasting memories in everything we do.

Why You Should Apply

• A strong values-aligned organization where contributions are acknowledged and rewarded, and where 91% of our employees experience a sense of belonging.
• A learning-based culture where 85% of our team believe they can achieve their career objectives .
• Over 91% employee engagement as of the January 2024 global employee survey results.
• 99% of our people report that they "love to tell people that they work for WD-40 Company"!

Please, only consider employment with WD-40 Company if you feel as strongly about our values as we do: We live, breathe, and play by our valuesevery day. Thank you for considering WD-40 Company in your career search! #PositiveLastingMemories

At WD-40 Company we foster a culture of inclusion where all individuals are recognized, valued, respected, and experience a sense of belonging. All qualified applicants will receive consideration for employment without regard to individual characteristics that make us unique such as our backgrounds, experiences, qualities, talents, traits, beliefs, and preferences.