IT Intern for Workflow Automation

WD; San Jose (CA); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Paid vacation time

Medical, dental, and vision insurance

Tuition reimbursement

Employee stock purchase plan

Job summary

A leading technology company is seeking an IT Intern for Workflow Automation in San Jose. This role involves hands-on experience in automating IT workflows using tools such as ServiceNow and Moveworks. The ideal candidate is currently pursuing a degree in Computer Science, possesses basic programming skills, and is eager to learn. You will work in a dynamic team environment to drive innovation and process improvements, making a tangible impact within a global organization.

Qualifications

• Currently pursuing a bachelor's degree in a relevant field.
• Basic programming knowledge in languages such as Python or JavaScript.
• Familiarity with workflow automation tools like ServiceNow or Moveworks.
• Basic understanding of process automation, scripting or workflow tools.
• Knowledge of IT infrastructure and cloud platforms.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and organizational abilities.
• Effective communication and teamwork capabilities.

Responsibilities

• Assist in identifying and analyzing workflow inefficiencies.
• Collaborate with teams to gather requirements for automation.
• Contribute to designing automated workflows.
• Maintain documentation for workflows and SOPs.
• Monitor and optimize existing automated processes.
• Document high-priority automation opportunities with IT teams.
• Develop and deliver user communications and training to boost adoption.
• Stay updated on automation and AI trends to inform the roadmap.

Skills

Analytical skills

Problem-solving skills

Attention to detail

Effective communication

Team collaboration

Eagerness to learn

Education

Pursuing a bachelor's degree in Computer Science or related field

Pursuing degree

Tools

ServiceNow

Moveworks

Python

JavaScript

Job description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, WD_BLACK™ Professional brands.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today's exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

We are seeking a detail-oriented, analytical, and enthusiastic IT Intern for Workflow Automation to join our dynamic team in Irvine or San Jose offices, United States. This internship opportunity offers hands‑on experience in supporting our efforts in automating IT workflows and reducing support costs using tools such as ServiceNow, Moveworks, and AI. As a member of our IT team, you will collaborate with our managed services provider and internal stakeholders to identify automation opportunities, help design and test workflow solutions, and promote self‑service capabilities to end users. This is a hands‑on role ideal for someone eager to apply technical and communication skills to real‑world challenges, drive innovation, and make a tangible impact within a global organization.

• Assist in identifying and analyzing workflow inefficiencies within the organization.
• Collaborate with cross‑functional teams to gather requirements for the automation projects.
• Contribute to the design and implementation of automated workflows using various tools and technologies.
• Help maintain documentation for automated workflows and standard operating procedures.
• Support the team in monitoring and optimizing existing automated processes.
• Work with IT teams and managed service providers to identify and document high‑priority automation opportunities.
• Assist in the design, configuration, testing, and optimization of automated workflows using platforms like ServiceNow and Moveworks.
• Collect, analyze, and present data on workflow performance and user feedback to support ongoing improvements.
• Support development and delivery of communications and training materials to engage end users and increase adoption of new self‑service options.
• Stay updated on emerging automation and AI trends and best practices to inform our automation roadmap.

Qualifications

• Currently pursuing a bachelor's degree in Computer Science, Information Technology, or a related field.
• Basic programming skills, with knowledge of languages such as Python or JavaScript.
• Familiarity with workflow automation concepts and tools; direct experience or familiarity with IT Service Management concepts, ServiceNow, Moveworks, or similar platforms is a plus.
• Basic understanding of process automation, scripting, or workflow tools.
• Knowledge of IT infrastructure and cloud computing platforms.
• Strong analytical, problem‑solving skills.
• Excellent attention to detail and organizational abilities.
• Effective communication skills and ability to work in a team environment.
• Eagerness to learn and adapt to new technologies and methodologies.
• No prior work experience required; however, relevant academic projects or personal initiatives are a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation & Benefits Details

• An employee’s pay position within the salary range may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs.
• The salary range is what we believe to be the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in California, Colorado, New York or remote jobs that can be performed in California, Colorado and New York. This range may be modified in the future.
• If your position is non‑exempt, you are eligible for overtime pay pursuant to company policy and applicable laws. You may also be eligible for shift differential pay, depending on the shift to which you are assigned.

• You will be eligible to be considered for bonuses under either Western Digital’s Short Term Incentive Plan (“STI Plan”) or the Sales Incentive Plan (“SIP”) which provides incentive awards based on Company and individual performance, depending on your role and your performance. You may be eligible to participate in our annual Long‑Term Incentive (LTI) program, which consists of restricted stock units (RSUs) or cash equivalents, pursuant to the terms of the LTI plan. Please note that not all roles are eligible to participate in the LTI program, and not all roles are eligible for equity under the LTI plan. RSU awards are also available to eligible new hires, subject to Western Digital’s Standard Terms and Conditions for Restricted Stock Unit Awards.

• We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, accident and disability insurance; tax‑advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity; tuition reimbursement; transit; the Applause Program; employee stock purchase plan; and the Western Digital Savings 401(k) Plan.
• Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Notice To Candidates

Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to Western Digital Ethics Helpline or email [e-mail].