Assistant Service Center Manager: Lead, Train, Grow

VIOC/GCOC; Indianapolis (IN); On-site; USD 56,482,000 - 59,237,000; Full time

Benefits offered by this job

Weekly pay

Career advancement: Service Center/Mgr

Debt-Free Education: 13 paid credit-hr

Health benefits: medical, dental, and

401(k) match up to 5%

Uniforms and tools

50% discount on services

EAP

Job summary

Valvoline Instant Oil Change (VIOC) is seeking an Assistant Service Center Manager at 10405 E Washington St, Indianapolis, IN 46229. You will be the right hand of the Service Center Manager, leading a high-performance team and guiding hourly employees.

Responsibilities include supervising daily operations, training new team members, and ensuring top-tier guest service through Valvoline’s trusted process. This role offers hands-on training and a path to a Service Center Manager within 12 months.

Qualifications

• 1 year of supervisory experience required (coaching, training, and supervising a team)
• Customer service mindset and demonstrated ability to build loyalty while following company procedures
• Experience in a fast-paced environment and history of making sound judgements under pressure
• Experience using KPI data to monitor performance, trends, and identify areas for improvement
• Schedule flexibility (Weekend availability is likely, but we ensure you don’t work late nights or holidays)
• English fluency in reading, writing, and speaking
• High School Diploma or equivalent

Responsibilities

• Perform oil changes and additional car maintenance services, educate guests on vehicle maintenance requirements and ensure that recommended services are reviewed
• While working on the floor, supervise daily operations of the service center and train new team members
• Build trust and win repeat, loyal customers by working with your team to ensure excellent customer service through Valvoline’s quick, easy, trusted process
• Develop and maintain efficient weekly work schedules for employees, ensuring optimal coverage, managing schedule conflicts and following labor laws
• Assist with inventory process, ensuring appropriate product levels and scheduling orders
• Assist with store audits (ex. Safety, performance, culture). Help maintain a clean, well-organized service center and facilitate a safe and secure working environment
• Open and close the service center, ensuring all safety and security protocols are followed
• Lead, and train the team to optimize their development

Skills

Supervisory experience

Customer service

KPI data analysis

English fluency

Education

High School Diploma or equivalent

Job description

Valvoline Instant Oil Change (VIOC) is seeking an Assistant Service Center Manager at 10405 E Washington St, Indianapolis, IN 46229. You will be the right hand of the Service Center Manager, leading a high-performance team and guiding hourly employees.

Responsibilities include supervising daily operations, training new team members, and ensuring top-tier guest service through Valvoline’s trusted process. This role offers hands-on training and a path to a Service Center Manager within 12 months.