Assistant Service Center Manager

Nader's Pest Raiders; Jacksonville (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

Nader's Pest Raiders is seeking a Service Center Manager to oversee all operations, ensuring compliance and profitable performance. You will manage revenue, payroll, HR activities, training, and staffing to support a high-performing team and customer service excellence.

The role requires leadership, strong communication, and the ability to work a 40-hour week plus after-hours as needed. Equal opportunity employer and drug-free workplace.

Qualifications

• Requires leadership and reliability to manage operations.
• Excellent communication, both verbal and written, across teams and customers.
• Ability to manage multiple tasks, prioritize, and meet deadlines.

Responsibilities

• Oversee all Service Center operations and P&L responsibilities.
• Drive revenue and sales budgets while maintaining compliance.
• Lead staffing, training, performance reviews, and safety culture.

Skills

Leadership

Communication

Conflict resolution

Multitasking

Organizational skills

Math skills

Education

High school diploma

College preferred

Tools

Paycom

PestPac

Applicant Pro

Outlook

Excel

Word

PowerPoint

Job description

Position Summary: Oversee all aspects of Service Center operations, including the management of revenue, sales, profit, human resources activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values.

Essential Functions:

• Ensure compliance with regard to product label, licensing, recurring training requirements, and existing company policies
• Foster and enforce a consistent culture of safety in line with our core values
• Drive commitments within your team to provide uncompromised customer service
• Resolve customer complaints and issues promptly and professionally
• Create and achieve monthly and quarterly revenue and sales budgets
• Daily oversight of expenditures that impact profit
• Manage daily and monthly production goals
• Create a positive sales culture that facilitates achievement of Service Center goals
• Adhere to company pricing and sales guidelines
• Manage accounts receivable process
• Process accounts payable invoices and check for accuracy
• Manage cash funds, company credit card(s), and expense reports
• Assess and negotiate customer warranty claims
• Manage payroll and HR required activities
• Maintain effective staffing levels by hiring for open positions and forecasting for future needs
• Regularly lead performance feedback and reviews
• Explain & train on compliance, inspection, treatment, materials, and sales procedures
• Conduct routine Check-ins of Team Members
• Maintain records within company and government guidelines for Team Members, the Service Center, and customers
• Manage and maintain fleet, equipment, and material inventory
• Other duties as required

Minimum Qualifications:

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass any state regulatory agency required licensing/certification exams
• Able to work a 40-hour (minimum) work week
• Accessible after hours (including weekends/holidays)
• Possess a current driver's license in the state where you work
• Ability to pass background and drug screening tests upon offer of employment
• Meets company driving standards
• High school degree or equivalency, college preferred

Physical Demands:

The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.

• Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching, and standing for long periods
• Climbing into attics and crawling in crawlspaces
• Daily physical labor
• Lifting up to 50lbs
• Driving an automatic vehicle

Environmental Factors:

• Work both indoors and outdoors, in various weather conditions
• May withstand extreme conditions such as heat in an attic in Summer or the chill of a crawlspace in Winter
• Exposure to vegetation, dust, dirt, insects, and animal remains
• Some work in cramped spaces

We are an Equal Opportunity Employer and Drug-Free Workplace

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modificat

Nader's Pest Raiders is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees