Assistant Service Center Manager

Arrow Exterminators; Warner Robins (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Arrow Exterminators is seeking a Service Center leader to oversee operations, revenue, sales, HR, and compliance at our Warner Robins location. You will train and coach staff, manage budgets, and ensure uncompromised service to customers while upholding safety and company values.

Responsibilities include leadership and staffing, vendor and fleet management, and ensuring adherence to licensing, training, and internal policies.

Qualifications

• Must have leadership experience and strong communication skills.
• Ability to perform basic math and budgeting tasks.
• Capable of scheduling, hiring, and forecasting staffing needs.
• Willingness to pass background and drug screening.
• Able to obtain state licenses/certifications if required.

Responsibilities

• Oversee all aspects of Service Center operations incl. revenue, sales, profit, HR and compliance.
• Ensure safety culture and adherence to policies; train and coach Team Members.
• Manage monthly and quarterly revenue and sales budgets; monitor expenses.
• Lead performance feedback and reviews; handle customer issues promptly.
• Maintain fleet, equipment, and inventory; handle accounts payable/receivable.

Skills

Leadership

Verbal communication

Written communication

Conflict resolution

Multitasking

Organizational skills

Basic math

Driver's license

Background check

Education

High school degree or equivalency

College preferred

Tools

Paycom

PestPac

Applicant Pro

Outlook

Word

Excel

PowerPoint

Job description

Position Summary:

Oversee all aspects of Service Center operations, including the management of revenue, sales, profit, human resources activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values.

Essential Functions:

• Ensure compliance with regard to product label, licensing, recurring training requirements, and existing company policies
• Foster and enforce a consistent culture of safety in line with our core values
• Drive commitments within your team to provide uncompromised customer service
• Resolve customer complaints and issues promptly and professionally
• Create and achieve monthly and quarterly revenue and sales budgets
• Daily oversight of expenditures that impact profit
• Manage daily and monthly production goals
• Create a positive sales culture that facilitates achievement of Service Center goals
• Adhere to company pricing and sales guidelines
• Manage accounts receivable process
• Process accounts payable invoices and check for accuracy
• Manage cash funds, company credit card(s), and expense reports
• Assess and negotiate customer warranty claims
• Manage payroll and HR required activities
• Maintain effective staffing levels by hiring for open positions and forecasting for future needs
• Regularly lead performance feedback and reviews
• Explain & train on compliance, inspection, treatment, materials, and sales procedures
• Conduct routine Check-ins of Team Members
• Maintain records within company and government guidelines for Team Members, the Service Center, and customers
• Manage and maintain fleet, equipment, and material inventory
• Other duties as required

Minimum Qualifications:

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass any state regulatory agency required licensing/certification exams
• Able to work a 40-hour (minimum) work week
• Accessible after hours (including weekends/holidays)
• Possess a current driver's license in the state where you work
• Ability to pass background and drug screening tests upon offer of employment
• Meets company driving standards
• High school degree or equivalency, college preferred

Physical Demands:

• Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching, and standing for long periods
• Climbing into attics and crawling in crawlspaces
• Daily physical labor
• Lifting up to 50lbs
• Driving an automatic vehicle

Environmental Factors:

• Work both indoors and outdoors, in various weather conditions
• May withstand extreme conditions such as heat in an attic in Summer or the chill of a crawlspace in Winter
• Exposure to vegetation, dust, dirt, insects, and animal remains
• Some work in cramped spaces

We are an Equal Opportunity Employer and Drug-Free Workplace

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications)

Arrow Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees.