Assistant Service Center Manager

Hoffman's Exterminating; Jacksonville (FL); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Nader's Pest Raiders in Jacksonville, FL, seeks a Service Center Manager to oversee the full scope of center operations, ensuring high-quality service to customers and team members aligned with our vision and core values.

You will drive revenue, manage expenses, and lead staffing and safety initiatives, while maintaining strong customer service and adherence to internal policies. This role requires leadership and a proven ability to supervise cross-functional teams.

Qualifikationen

• Industry experience (preferred).
• Demonstrated leadership abilities.
• Effective verbal and written communication.
• Conflict resolution.
• Proven track record in achieving sales results.
• Proven ability to multitask.
• Strong organizational skills.
• Basic math skills.
• Ability to pass licensing/certification exams.
• Able to work a 40-hour (minimum) work week.
• Accessible after hours (including weekends/holidays).
• Possess a current driver's license in the state where you work.
• Ability to pass background and drug screening tests upon offer of employment.
• Meets company driving standards.
• High school degree or equivalency, college preferred.

Aufgaben

• Oversee Service Center operations including revenue, sales, and profit.
• Foster a culture of safety and enforce policies.
• Drive commitments to provide uncompromised customer service.
• Resolve customer complaints promptly and professionally.
• Create and achieve monthly and quarterly revenue budgets.
• Oversee expenditures and control costs to protect profit margins.
• Manage payroll and HR activities.
• Forecast staffing needs and hire for open positions.
• Lead performance feedback and reviews with Team Members.
• Explain and train on compliance, inspection, and sales procedures.
• Maintain records per company and government guidelines.

Kenntnisse

Leadership

Communication

Conflict resolution

Multitasking

Organizational skills

Sales results

Time management

Basic math

Licensing exams

Driver's license

Paycom

PestPac

Applicant Pro

Outlook

Word

Excel

PowerPoint

Ausbildung

High school diploma or equivalent

College preferred

Tools

Paycom

PestPac

Applicant Pro

Outlook

Word

Excel

PowerPoint

Jobbeschreibung

Position Summary:

Oversee all aspects of Service Center operations, including the management of revenue, sales, profit, human resources activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values.

Essential Functions

• Ensure compliance with regard to product label, licensing, recurring training requirements, and existing company policies
• Foster and enforce a consistent culture of safety in line with our core values
• Drive commitments within your team to provide uncompromised customer service
• Resolve customer complaints and issues promptly and professionally
• Create and achieve monthly and quarterly revenue and sales budgets
• Daily oversight of expenditures that impact profit
• Manage daily and monthly production goals
• Create a positive sales culture that facilitates achievement of Service Center goals
• Adhere to company pricing and sales guidelines
• Manage accounts receivable process
• Process accounts payable invoices and check for accuracy
• Manage cash funds, company credit card(s), and expense reports
• Assess and negotiate customer warranty claims
• Manage payroll and HR required activities
• Maintain effective staffing levels by hiring for open positions and forecasting for future needs
• Regularly lead performance feedback and reviews
• Explain & train on compliance, inspection, treatment, materials, and sales procedures
• Conduct routine Check-ins of Team Members
• Maintain records within company and government guidelines for Team Members, the Service Center, and customers
• Manage and maintain fleet, equipment, and material inventory
• Other duties as required

Minimum Qualifications

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass any state regulatory agency required licensing/certification exams
• Able to work a 40-hour (minimum) work week
• Accessible after hours (including weekends/holidays)
• Possess a current'’s driver's license in the state where you work
• Ability to pass background and drug screening tests upon offer of employment
• Meets company driving standards
• High school degree or equivalency, college preferred

Physical Demands

The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.

• Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching, and standing for long periods
• Climbing into attics and crawling in crawlspaces
• Daily physical labor
• lifting up to 50lbs
• Driving an automatic vehicle

Environmental Factors

• Work both indoors and outdoors, in various weather conditions
• May withstand extreme conditions such as heat in an attic in Summer or the chill of a crawlspace in Winter
• Exposure to vegetation, dust, dirt, insects, and animal remains
• Some work in cramped spaces

We are an Equal Opportunity Employer and Drug-Free Workplace

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modificat

Nader's Pest Raiders is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees