Assistant Service Center Manager

Nader's Pest Raiders; Jacksonville (FL); Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Drug-Free Workplace

Equal Opportunity Employer

Descripción de la vacante

Nader's Pest Raiders is seeking an experienced Service Center Operations Leader to oversee all facets of the Service Center, including revenue, sales, profit, HR activities, training, and compliance. You will drive a strong safety culture, resolve customer issues, manage budgeting and staffing, and ensure adherence to pricing and sales guidelines.

This role requires proven leadership, ability to multitask, strong organizational skills, and the capacity to pass state licensing exams.

Formación

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Ability to pass licensing/certification exams
• Able to work a 40-hour (minimum) work week
• Accessible after hours (weekends/holidays)
• Current driver\'s license in the state of work
• Pass background and drug screening

Responsabilidades

• Oversee all Service Center operations including revenue, sales, profit, HR and compliance
• Foster a culture of safety and customer service excellence
• Lead and coach Team Members with performance feedback and reviews
• Manage accounts receivable/payable, cash, and expense reports
• Ensure pricing and sales guidelines are followed
• Forecast staffing levels and hire for open positions
• Maintain records per company and government guidelines
• Maintain fleet, equipment, and material inventory
• Conduct routine Check-ins and training on procedures

Conocimientos

Leadership

Verbal & written comms

Conflict resolution

multitask

Strong organizational skills

Basic math

Driver's license

Educación

High school diploma or GED

College preferred

Herramientas

Paycom

PestPac

Applicant Pro

Outlook

Word

Excel

PowerPoint

Descripción del empleo

Position Summary: Oversee all aspects of Service Center operations, including the management of revenue, sales, profit, human resources activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values.

Essential Functions:

• Ensure compliance with regard to product label, licensing, recurring training requirements, and existing company policies
• Foster and enforce a consistent culture of safety in line with our core values
• Drive commitments within your team to provide uncompromised customer service
• Resolve customer complaints and issues promptly and professionally
• Create and achieve monthly and quarterly revenue and sales budgets
• Daily oversight of expenditures that impact profit
• Manage daily and monthly production goals
• Create a positive sales culture that facilitates achievement of Service Center goals
• Adhere to company pricing and sales guidelines
• Manage accounts receivable process
• Process accounts payable invoices and check for accuracy
• Manage cash funds, company credit card(s), and expense reports
• Assess and negotiate customer warranty claims
• Manage payroll and HR required activities
• Maintain effective staffing levels by hiring for open positions and forecasting for future needs
• Regularly lead performance feedback and reviews
• Explain & train on compliance, inspection, treatment, materials, and sales procedures
• Conduct routine Check-ins of Team Members
• Maintain records within company and government guidelines for Team Members, the Service Center, and customers
• Manage and maintain fleet, equipment, and material inventory
• Other duties as required

Minimum Qualifications:

• Industry experience (preferred)
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass any state regulatory agency required licensing/certification exams
• Able to work a 40-hour (minimum) work week
• Accessible after hours (including weekends/holidays)
• Possess a current driver's license in the state where you work
• Ability to pass background and drug screening tests upon offer of employment
• Meets company driving standards
• High school degree or equivalency, college preferred

Physical Demands:

The work environment and physical demands described below is representative of those that an employee encounters while performing essential functions of this job.

• Constant mobility including walking, crawling, stooping, bending, kneeling, squatting, lifting, looking, probing, climbing, pushing, pulling, balancing, stretching, and standing for long periods
• Climbing into attics and crawling in crawlspaces
• Daily physical labor
• Lifting up to 50lbs
• Driving an automatic vehicle

Environmental Factors:

• Work both indoors and outdoors, in various weather conditions
• May withstand extreme conditions such as heat in an attic in Summer or the chill of a crawlspace in Winter
• Exposure to vegetation, dust, dirt, insects, and animal remains
• Some work in cramped spaces

We are an Equal Opportunity Employer and Drug-Free Workplace

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modificat

Nader's Pest Raiders is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees