Service Center Manager

Arrow Exterminators, Inc.; Boca Raton (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Generous time off

11 paid holidays

401(k) with company match

Roth IRA

Medical, dental and vision insurance

HSA with high deductible

Telemedicine

Disability, cancer, and accident ins.

Health & wellness suite

Company-paid life insurance

Job summary

Stark Exterminators, a member of the Arrow Exterminators family, is hiring a full-time Service Center Manager to oversee all aspects of service center operations, including revenue, sales, profit, HR activities, training, and compliance. The role includes managing team performance, scheduling, and field support to deliver uncompromised service.

The position comes with a company vehicle and a robust benefits package, including time off, holidays, retirement plans, health insurance, and life

Qualifications

• Industry experience preferred
• Possess current Driver's License
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass licensing exams
• Able to work a 40-hour week and after-hours coverage
• High school degree or equivalent, college preferred

Responsibilities

• Oversee all aspects of Service Center operations including revenue, sales, profit, HR activities, training and compliance
• Ensure uncompromised service to customers and team members with adherence to Vision, Mission and Core Values
• Assist Branch Manager to achieve monthly performance goals
• Coach, train and support technicians in daily operations
• Manage scheduling, vehicles, paperwork, and equipment to ensure efficient service delivery

Skills

Leadership

Communication

Multitasking

Organizational skills

Math skills

Licensing exams

Education

High school degree or equivalent

Tools

Paycom

PestPac

Applicant Pro

Outlook

Word

Excel

PowerPoint

Job description

Service Manager

Stark Exterminators is looking to hire a full-time Service Center Manager to oversee all aspects of Service Center operations including the management of revenue, sales, profit, human resource activities, training, and compliance. Ensure uncompromised service to customers and Team Members with a commitment to our Vision, Mission and Core Values

Our Service Managers enjoy a company vehicle and other benefits including:

• generous time off,
• 11 paid holidays,
• 401(k) with company match, Roth IRA,
• medical, dental and vision insurance,
• high deductible HSA,
• telemedicine,
• disability, cancer, and accident insurance.
• health & wellness suite
• company-paid + additional, optional, life insurance.

ABOUT OUR FAMILY OF BRANDS

Stark Exterminators is part of the Arrow Exterminators family of brands. We have been a family-owned and operated business since our start in 1964. Over the years, we have grown rapidly, and we now have the privilege of servicing 12 states. To ensure the quality and satisfaction of our customers, we have several offices in each state we are in to offer a more personalized approach to our communities. Ranked by revenue, Atlanta-based Arrow Exterminators is the sixth-largest pest and termite control company in the United States! We instill family values in the company culture to create a welcoming work environment and a successful company. We attribute our success to passionate, highly trained team members who are committed to protecting everyone's quality of life.

As Arrow grows and exceeds industry expectations, we are always looking for new talent to bring on board. We know our team has a lot of options and we are humbled that they choose to work with us. That's why we offer competitive compensation, a robust benefits package, and a family-oriented company culture.

A DAY IN THE LIFE OF A SERVICE MANAGER

As a Service Manager, you will have many responsibilities to ensure that you and your team are successful in daily activities. Multi-tasking and organizational skills will be key. These activities include ensuring that your technicians are organized in their appointment scheduling and service tickets. They will check in with you daily where you will verify that they have their vehicles, uniforms, product, equipment, and paperwork in order. Your skills in conflict resolution and effective communication will ensure your team and customers have an awesome experience with every interaction. As a seasoned technician, you will offer coaching, training, and support. You are not afraid to get dirty and can spend considerable time in the field assisting your team and providing coverage. Ultimately, you will be assisting the Branch Manager to achieve monthly performance goals.

Minimum Qualifications:

• Industry experience (preferred)
• Possess current Driver's License
• Demonstrated leadership abilities
• Effective verbal and written communication
• Conflict resolution
• Effectively operate internal applications and software (Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, other web-based portals)
• Proven track record in achieving sales results
• Proven ability to multitask
• Strong organizational skills
• Basic math skills
• Ability to pass any state regulatory agency-required licensing/certification exams
• Able to work a 40-hour (minimum) work week,
• Accessible after hours (including weekends/holidays)
• Meets company driving standards
• High school degree or equivalency, college preferred

We are an Equal Opportunity Employer

(The job description is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications).

Stark Exterminators as a PestVets Company is committed to hiring and participating in acts of service for Veterans and active-duty members of the U.S. Military.

Stark Exterminators is a Drug-Free Workplace and performs Pre-employment Drug Screens and Background Checks on all employees