Rooms Controller

Montage Laguna Beach; Laguna Beach (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Montage Laguna Beach is seeking a Rooms Controller to strategically manage room inventory and assignments, balancing leisure and group demand to optimize availability and revenue. You will work with Reservations, Revenue Management, Group Sales, Front Office and Housekeeping to maximize sellable inventory and ensure guest satisfaction.

Ideal candidates have a high school diploma, luxury hotel experience in Reservations or Rooms Control, strong English communication, and familiarity with Opera or

Qualifications

• Strong English communication skills, both verbal and written.
• Experience with Reservations, Front Office or Revenue Management in luxury hotels is preferred.
• Proven ability to balance inventory and optimize revenue.

Responsibilities

• Monitor room inventory and balance the house to maximize availability and revenue potential.
• Straight-line inventory and optimize stay-through patterns to minimize gaps in availability.
• Protect premium inventory in alignment with revenue strategy and demand.
• Strategically assign leisure reservations in advance of arrival.
• Collaborate with Sales, Reservations, Revenue Management on group blocks and room assignments.
• Manage consortia upgrades and protect premium inventory.
• Review arrivals for imbalances and availability concerns.
• Communicate room priorities with Housekeeping and Front Office.
• Audit reservations for accuracy and guest details.
• Support inventory management initiatives as needed.

Skills

Strong English communication

Analytical skills

Problem-solving

Organizational skills

Education

High school or equivalent education

Tools

Opera PMS

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

SUMMARY

The primary responsibility of the Rooms Controller is to strategically manage room inventory and assignments to optimize availability, support revenue strategy, and enhance the guest experience. This position partners closely with Reservations, Revenue Management, Group, Sales, Front Office, and Housekeeping to balance the house, maximize sellable inventory, and ensure effective management of leisure and group reservations.

ESSENTIAL FUNCTIONS

• Monitor room inventory and balance the house to maximize availability and revenue potential.
• Straight-line inventory and optimize stay-through patterns to minimize gaps in availability and maximize sellable room inventory.
• Protect component rooms and premium inventory in alignment with revenue strategy and anticipated demand.
• Strategically assign leisure reservations in advance of arrival, considering room type, length of stay, guest preferences, VIP status, special requests, and inventory needs.
• Work closely with Sales, Reservations, and Revenue Management to manage group blocks and assist with group room assignments, ensuring effective utilization of inventory.
• Manage consortia upgrades based on program benefits, availability, and established revenue strategy while protecting premium room and suite inventory.
• Review upcoming arrivals and proactively identify room-type imbalances, inventory constraints, upgrade opportunities, and availability concerns.
• Partner with Housekeeping and Front Office to communicate room priorities and support a seamless arrival experience.
• Audit reservations for accuracy, including room type, preferences, special requests, traces, and pertinent guest information.
• Support Reservations and Revenue leadership with additional inventory management and revenue optimization initiatives as business needs require.

QUALIFICATION S

• High school or equivalent education required; Bachelor's degree preferred.
• Previous Reservations, Rooms Control, Front Office, Revenue Management, or luxury hotel experience preferred.
• Strong understanding of room inventory, room types, reservation management, and hotel operations.
• Strong English communication skills, both verbal and written.
• Intermediate computer skills; experience with Opera or comparable property management systems preferred.
• Strong analytical, organizational, and problem-solving skills with the ability to make sound business decisions.
• Ability to balance guest preferences, operational needs, and revenue objectives.
• Knowledge of resort operations, services, facilities, and guest offerings.

PHYSICAL REQUIREMENTS

Position requires grasping, writing, standing, sitting, walking, bending, communication abilities, and visual acuity. Talking and hearing occur continuously while communicating with guests, supervisors, and colleagues. Individual must possess the finger dexterity necessary to operate standard office equipment, including computers, printers, and telephones.

The pay scale for Rooms Controller is $26.00.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.