Rooms Controller

Montage Hotels & Resorts; Laguna Beach (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Montage Hotels & Resorts in Laguna Beach is seeking a Rooms Controller to strategically manage room inventory and assignments to optimize availability and revenue, while supporting the guest experience.

You will partner with Reservations, Revenue Management, Group, Sales, Front Office and Housekeeping to balance the house, protect premium inventory, and ensure accurate reservations.

Qualifications

• High school or equivalent education required; Bachelor's degree preferred.
• Strong English communication skills, both verbal and written.
• Strong analytical, organizational, and problem-solving abilities.
• Knowledge of resort operations, services, facilities, and guest offerings.

Responsibilities

• Monitor room inventory and balance the house to maximize availability and revenue.
• Strategically assign leisure reservations in advance of arrival, considering room type, length of stay, guest preferences, VIP status, special requests, and inventory needs.
• Partner with Reservations, Revenue Management, Group, Sales, Front Office and Housekeeping to balance inventory and optimize usage.
• Audit reservations for accuracy, including room type, preferences, and special requests.

Skills

English communication

Analytical skills

Organizational skills

Problem-solving

Education

High school or equivalent

Bachelor's degree preferred

Tools

Opera PMS

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Summary

The primary responsibility of the Rooms Controller is to strategically manage room inventory and assignments to optimize availability, support revenue strategy, and enhance the guest experience. This position partners closely with Reservations, Revenue Management, Group, Sales, Front Office, and Housekeeping to balance the house, maximize sellable inventory, and ensure effective management of leisure and group reservations.

Essential Functions

• Monitor room inventory and balance the house to maximize availability and revenue potential.
• Straight-line inventory and optimize stay-through patterns to minimize gaps in availability and maximize sellable room inventory.
• Protect component rooms and premium inventory in alignment with revenue strategy and anticipated demand.
• Strategically assign leisure reservations in advance of arrival, considering room type, length of stay, guest preferences, VIP status, special requests, and inventory needs.
• Work closely with Sales, Reservations, and Revenue Management to manage group blocks and assist with group room assignments, ensuring effective utilization of inventory.
• Manage consortia upgrades based on program benefits, availability, and established revenue strategy while protecting premium room and suite inventory.
• Review upcoming arrivals and proactively identify room-type imbalances, inventory constraints, upgrade opportunities, and availability concerns.
• Partner with Housekeeping and Front Office to communicate room priorities and support a seamless arrival experience.
• Audit reservations for accuracy, including room type, preferences, special requests, traces, and pertinent guest information.
• Support Reservations and Revenue leadership with additional inventory management and revenue optimization initiatives as business needs require.

Qualifications

• High school or equivalent education required; Bachelor's degree preferred.
• Previous Reservations, Rooms Control, Front Office, Revenue Management, or luxury hotel experience preferred.
• Strong understanding of room inventory, room types, reservation management, and hotel operations.
• Strong English communication skills, both verbal and written.
• Intermediate computer skills; experience with Opera or comparable property management systems preferred.
• Strong analytical, organizational, and problem-solving skills with the ability to make sound business decisions.
• Ability to balance guest preferences, operational needs, and revenue objectives.
• Knowledge of resort operations, services, facilities, and guest offerings.

Physical Requirements

Position requires grasping, writing, standing, sitting, walking, bending, communication abilities, and visual acuity. Talking and hearing occur continuously while communicating with guests, supervisors, and colleagues. Individual must possess the finger dexterity necessary to operate standard office equipment, including computers, printers, and telephones.

The pay scale for Rooms Controller is $26.00

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.