Guest Reception Manager

Montage International; Bluffton (SC); On-site; USD 52,000 - 74,000; Full time

Job summary

Montage International in Bluffton, SC is seeking a Guest Reception Manager to lead front‑of‑house operations and deliver exceptional guest experiences.

You will monitor service standards, handle guest concerns in the Manager on Duty absence, and supervise staff while driving the hotel’s financial performance.

Candidates should have at least one year in a similar role, two years hotel experience, strong communication skills, and familiarity with Opera or ResortSuite.

Qualifications

• One year experience in a similar position.
• Two years hotel experience, preferably in front of the house and guest relations.
• High School graduate, college degree preferred.
• Full knowledge of front desk operations.
• Working knowledge of computers.
• Excellent communication skills, both written and spoken.
• Guest relations training.
• Property management system experience preferably Opera and/or ResortSuite.
• Current CPR and first aid certification.
• Ability to understand guest problems and find solutions.
• Ability to use good judgment and maintain discretion and diplomacy while performing job duties.
• Ability to promote positive relations with guests, staff and vendors.
• Ability to remain calm, courteous and helpful.
• Ability to think clearly and quickly.
• Ability to prioritize, organize and follow-up.
• Ability to maintain confidentiality of all guests and inn information.
• Ability to work cohesively with all departments.
• Ability to communicate verbally by phone, radio, pager, in person and in writing.

Responsibilities

• Monitor service standards across all operation areas to meet guest expectations.
• Handle guest complaints in the absence of other managers when guests wish to speak to the Manager on Duty.
• Direct, implement and maintain a service and management philosophy guiding staff.
• Maximize hotel financial performance by delivering high guest service and product.
• Perform management duties in the absence of other managers.
• Troubleshoot guest and employee issues.
• Monitor the physical area to ensure timely maintenance and housekeeping resolutions.

Skills

Communication skills

Customer relations

Problem solving

Calm under pressure

Organizational skills

Diplomacy

Teamwork

Education

High School diploma

College degree preferred

Tools

Opera PMS

ResortSuite

Front desk software

Job description

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants.

Guest Reception Manager SUMMARY

ESSENTIAL FUNCTIONS

• Monitoring service standards in all areas of the operation in keeping with the highest guest expectations
• Handling all guest complaints in the absence of all other management, if guest wishes to speak to the Manager on Duty
• Directing, implementing and maintaining a service and management philosophy which serves as a guide to respective staff
• Maximizing the financial performance of the hotel by providing the highest possible guest service and product
• Performing management duties in the absence of all other managers
• Troubleshooting guest and employee issues
• Constantly monitoring the physical area to ensure that all maintenance and housekeeping issues are reported and resolved efficiently

QUALIFICATIONS

• One year experience in a similar position
• Two years hotel experience, preferably in front of the house and guest relations
• High School graduate, college degree preferred
• Full knowledge of front desk operations
• Working knowledge of computers
• Excellent communication skills, both written and spoken
• Guest relations training
• Property management system experience preferably Opera and/or ResortSuite
• Current CPR and first aid certification
• Ability to understand guest problems and find solutions
• Ability to use good judgment and maintain discretion and diplomacy while performing job duties
• Ability to promote positive relations with guests, staff and vendors
• Ability to remain calm, courteous and helpful
• Ability to think clearly and quickly
• Ability to prioritize, organize and follow-up
• Ability to maintain confidentiality of all guests and inn information
• Ability to work cohesively with all departments
• Ability to communicate verbally by phone, radio, pager, in person and in writing

PHYSICAL REQUIREMENTS

Must be able to lift and carry up to 50lbs, walk long distances in all types of terrain, stand for extended periods of time. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to ascend and descend stairs, input and retrieve computer data.

In the United States we are proud to be an EEO employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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