Assistant Restaurant Manager: Lead Team & Guest Experience

Buffalo Wild Wings, Inc.; Wyomissing (Berks County); On-site; USD 42,000 - 64,000; Full time

Job summary

Buffalo Wild Wings, Inc. is seeking an Assistant Restaurant Manager to help lead our team in Wyomissing. You will support the General Manager, develop Crew Members and Shift Leaders, and oversee daily operations to ensure guest satisfaction and strong results.

The role emphasizes team leadership, operational excellence, and driving profitability. You will coach staff, uphold brand standards, and participate in promotions and product rollouts to enhance performance.

Qualifications

• Minimum high school diploma or equivalent required.
• College degree is a plus.
• Previous restaurant, retail, or supervisory experience preferred.
• Strong leadership and communication skills.
• Proficient in math, writing, and basic computer skills.
• Knowledge of financial management and P&L basics preferred.
• Must be at least 18 years old.

Responsibilities

• Assist in recruiting, hiring, onboarding, and developing employees.
• Communicate job expectations and hold team members accountable.
• Provide coaching, training, and feedback to support team development.
• Foster a respectful and positive work environment.
• Create and maintain a guest-first culture in the restaurant.
• Ensure shifts are staffed appropriately to meet service goals.
• Maintain a safe, clean, and compliant work environment.
• Ensure brand standards, procedures, and systems are consistently executed.
• Review guest feedback and operational assessments to drive improvements.
• Support cost control to maximize profitability.
• Help execute marketing promotions and product rollouts.
• Train team members on new products and promotions.
• Drive sales goals, track performance, and support continuous improvement.

Skills

Leadership

Communication

Math skills

Writing skills

Basic computer skills

Supervisory experience

Education

High school diploma or equivalent

College degree a plus

Tools

P&L knowledge

Job description

Buffalo Wild Wings, Inc. is seeking an Assistant Restaurant Manager to help lead our team in Wyomissing. You will support the General Manager, develop Crew Members and Shift Leaders, and oversee daily operations to ensure guest satisfaction and strong results.

The role emphasizes team leadership, operational excellence, and driving profitability. You will coach staff, uphold brand standards, and participate in promotions and product rollouts to enhance performance.