Assistant Restaurant Manager — Lead People & Guest Experience

Dunkin' - Cafua Mgmt Co A Dunkin' Franchisee Pelham Donuts 123 Bridge; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401k per company policy

PTO

Life/disability insurance

Job summary

Cafua Management Company, a Dunkin' franchisee, is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a guest‑first team and delivering great guest experiences while driving top‑line sales.

You will help recruit and develop Crew and Shift Leaders, ensure safety and brand standards, manage schedules, control costs, and implement production and service standards across the restaurant.

Qualifications

• Basic computer skills required.
• Ability to count money and make change.
• Must be able to stand for 6+ hours.
• Must be able to lift a minimum of 30 lbs.
• Fluent in English.
• Authorized to work in the U.S.

Responsibilities

• Assist to recruit, hire, onboard and develop employees.
• Communicate job expectations and ensure training per guidelines.
• Hold team accountable for behavior and performance.
• Create and maintain a guest-first culture.
• Maintain safe, healthy environment; follow safety guidelines.
• Ensure brand standards and systems are executed.
• Help prepare and complete action plans; drive standards.
• Review guest feedback and implement improvements.
• Control costs to maximize profitability.
• Adhere to cash handling procedures.
• Demonstrate competency in weekly inventory and labor scheduling.
• Execute product roll-outs including team training and marketing.
• Drive sales goals and track results.

Skills

Basic computer skills

Counting money / making change

Stand 6+ hours

Lift 30 lbs

Fluent in English

Authorized to work in the U.S.

Job description

Cafua Management Company, a Dunkin' franchisee, is seeking an Assistant Restaurant Manager to support the Restaurant Manager in building a guest‑first team and delivering great guest experiences while driving top‑line sales.

You will help recruit and develop Crew and Shift Leaders, ensure safety and brand standards, manage schedules, control costs, and implement production and service standards across the restaurant.