Assistant Restaurant Manager - Guest Experience & Growth

Dunkin' Donuts; Cambridge (MD); Hybrid; USD 29,000 - 37,000; Full time

Job summary

Franchise Management Services is seeking an Assistant Restaurant Manager to support the Restaurant Manager, Shift leaders and team at a Dunkin' location in Cambridge, MD.

Responsibilities include overseeing floor operations in RM's absence, executing brand standards, training programs, and driving guest satisfaction while controlling costs and ensuring compliance with all laws and franchise policies. English fluency and basic computer skills are required.

Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality

Responsibilities

• Able to perform all responsibilities of restaurant team members
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate
• Onboard and develop restaurant team members
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Skills

Leadership experience

Guest service

Team coaching

Brand standards

Job description

Franchise Management Services is seeking an Assistant Restaurant Manager to support the Restaurant Manager, Shift leaders and team at a Dunkin' location in Cambridge, MD.

Responsibilities include overseeing floor operations in RM's absence, executing brand standards, training programs, and driving guest satisfaction while controlling costs and ensuring compliance with all laws and franchise policies. English fluency and basic computer skills are required.