Guest-Centric Restaurant Ops Lead

Dunkin' Donuts; Maryland; Hybrid; USD 28,000 - 33,000; Full time

Job summary

Dunkin' Donuts in Maryland is seeking an Assistant Restaurant Manager to support the Restaurant Manager, Shift leaders and team. In the absence of the RM, you will perform all duties to maintain smooth operations and guest experiences.

You will help with floor operations, brand training programs, and cost controls to maximize profitability, while ensuring safety, cleanliness and compliance with laws. Excellent English, basic computer skills and leadership experience are essential.

Qualifications

• Basic computer skills and comfort with cash handling.
• Fluent spoken and written English is required.
• Leadership experience in retail, restaurant or hospitality.
• Basic math and financial management ability.

Responsibilities

• Assist the Restaurant Manager, shift leaders and team as needed.
• Perform all RM duties in their absence and support floor operations.
• Help with brand training programs and guest experience initiatives.
• Maintain safety, sanitation and compliance with laws.

Skills

Fluent English

Leadership

Basic computer skills

Customer service

Tools

Cash handling

POS systems

Job description

Dunkin' Donuts in Maryland is seeking an Assistant Restaurant Manager to support the Restaurant Manager, Shift leaders and team. In the absence of the RM, you will perform all duties to maintain smooth operations and guest experiences.

You will help with floor operations, brand training programs, and cost controls to maximize profitability, while ensuring safety, cleanliness and compliance with laws. Excellent English, basic computer skills and leadership experience are essential.