Assistant Manager - Guest Experience & Team Growth

Baskin-Robbins; South Riding (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Baskin-Robbins is seeking a capable restaurant supervisor in Virginia to lead daily operations at a franchise location. You will recruit, hire, onboard and develop team members, set clear expectations, and uphold brand standards to ensure guest satisfaction.

You will also focus on profitability by controlling costs, driving in-store promotions, and tracking sales against goals, while maintaining a safe and welcoming work environment.

Qualifications

• Fluent in English (required for guest interactions and staff communication).
• Restaurant, retail, or supervisory experience is preferred.
• Basic computer skills for point-of-sale and scheduling.
• Must be at least 18 years of age where applicable.
• Basic writing skills for documentation and communication.
• Understanding of math and financials for day-to-day operations.

Responsibilities

• Recruit, hire, onboard and develop employees and communicate expectations.
• Maintain guest-first culture and ensure proper staffing for guest service goals.
• Enforce safety, food safety and sanitation guidelines and brand standards.
• Help execute production plans, training, marketing and new product roll-outs.
• Drive sales goals, manage costs and monitor profitability.

Skills

Fluent in English

Supervisory experience

Restaurant/retail experience

Basic computer skills

18+ years old

Basic writing skills

Math and financial management

Job description

Baskin-Robbins is seeking a capable restaurant supervisor in Virginia to lead daily operations at a franchise location. You will recruit, hire, onboard and develop team members, set clear expectations, and uphold brand standards to ensure guest satisfaction.

You will also focus on profitability by controlling costs, driving in-store promotions, and tracking sales against goals, while maintaining a safe and welcoming work environment.