Assistant Restaurant Manager at Shake Shack

SSP Group plc; Pittsburgh (Allegheny County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonus

Year-end bonus

Benefits package

Career progression

Operating hours: 4:00am-9:00pm

Job summary

Shake Shack at Pittsburgh International Airport (PIT) is hiring an Assistant Restaurant Manager to lead daily operations and guest service excellence.

You will recruit, train, and manage a team of Food Travel Experts, ensure brand standards, oversee inventory, scheduling, and payroll, and assist in budgeting and sales analysis to drive growth in a fast-paced travel environment.

Qualifications

• High School Diploma or equivalent; associate’s degree preferred.
• 2+ years in restaurant management/supervisory capacity.
• Proficient MS Office, POS systems; strong organizational skills.

Responsibilities

• Manage all restaurant and customer service activities.
• Lead and develop team; recruit, train, assign daily goals.
• Systems and processes: adhere to company policies.
• Merchandising and displays; maintain brand standards.
• Office management: payroll, scheduling, inventory.
• Forecasting and budgeting: monitor sales via reports.
• Problem solving: escalate complex issues.

Skills

Interpersonal skills

MS Office

POS systems

Team management

Education

High School Diploma or equivalent

Associate’s degree (preferred)

Tools

MS Office

POS systems

Job description

• Opportunity for quarterly bonus and year-end super bonus
• Operating Hours: 4:00am - 9:00pm

We have an exciting opportunity for anAssistant Restaurant Manager at Shake Shack within the Pittsburgh International Airport (PIT).

We have many new units, such as Sake Shack, Bad Egg, Mi Casa, and Stack and Press! This is an amazing opportunity to get in at the ground floor and have opportunities forquick growth!

What You’ll Do:

• Manage All Restaurant and Customer Service Activities:Manage, supervise and evaluate Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Lead and Develop Team:Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and Team Member assignments. Implement and maintain guest service standards and brand specifications fostering a collaborative and efficient work environment.
• Systems and Processes:Maintains adherence to all company policies and procedure.
• Merchandising and Displays:Maintain all brand standards, display presentations and signing standards and monitor inventory levels.
• Office Management:Handle tasks such as management of receiving, inventory, purchasing, team member scheduling and payroll.
• Forecasting and Budgeting:Assist in monitoring sales performance through the analysis of sales reports.
• Problem Solving:Address routine issues and elevate complex problems to higher management as necessary.

What We’re Looking For:

• Educational Background:High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.
• Experience:2+ years in the restaurant industry in a management/supervisory capacity.
• Technical Skills:Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills:Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

Compensation:

• $60,000 - $65,000 / year
• Opportunity for quarterly bonus and year-end super bonus
• Comprehensive Benefits Package
• Career Progression Opportunities
• Operating Hours: 4:00am - 9:00pm

We have an exciting opportunity for anAssistant Restaurant Manager at Shake Shack within the Pittsburgh International Airport (PIT).

We have many new units, such as Sake Shack, Bad Egg, Mi Casa, and Stack and Press! This is an amazing opportunity to get in at the ground floor and have opportunities forquick growth!

What You’ll Do:

• Manage All Restaurant and Customer Service Activities:Manage, supervise and evaluate Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Lead and Develop Team:Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and Team Member assignments. Implement and maintain guest service standards and brand specifications fostering a collaborative and efficient work environment.
• Systems and Processes:Maintains adherence to all company policies and procedure.
• Merchandising and Displays:Maintain all brand standards, display presentations and signing standards and monitor inventory levels.
• Office Management:Handle tasks such as management of receiving, inventory, purchasing, team member scheduling and payroll.
• Forecasting and Budgeting:Assist in monitoring sales performance through the analysis of sales reports.
• Problem Solving:Address routine issues and elevate complex problems to higher management as necessary.

What We’re Looking For:

• Educational Background:High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.
• Experience:2+ years in the restaurant industry in a management/supervisory capacity.
• Technical Skills:Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills:Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

Compensation:

• $60,000 - $65,000 / year
• Opportunity for quarterly bonus and year-end super bonus
• Comprehensive Benefits Package
• Career Progression Opportunities
• Operating Hours: 4:00am - 9:00pm

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.