Assistant Restaurant Manager at Shake Shack

SSP America; Pittsburgh (Allegheny County); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonus

Year-end bonus

Comprehensive benefits package

Career progression opportunities

Job summary

SSP America is hiring an Assistant Restaurant Manager for Shake Shack at Pittsburgh International Airport (PIT). You will oversee all restaurant and customer service activities and supervise a team to meet brand standards.

The role requires 2+ years in restaurant management, strong MS Office and POS skills, and excellent interpersonal abilities. This position offers career progression and a comprehensive benefits package.

Qualifications

• 2+ years in restaurant management or supervisory role
• Proficient in MS Office and POS systems
• Strong interpersonal and communication skills

Responsibilities

• Manage all restaurant and customer service activities and supervise team performance
• Lead and develop team, recruit and train, set daily goals and tasks
• Ensure adherence to company policies and brand standards
• Maintain merchandising, displays and signing standards; monitor inventory
• Handle office tasks including receiving, inventory, purchasing, scheduling and payroll
• Assist in forecasting and budgeting by analyzing sales reports
• Resolve routine issues and escalate complex problems to management

Skills

Leadership

Team management

Customer service

Communication

Organizational skills

Education

High School Diploma

Associate degree

Tools

MS Office

POS systems

Job description

Compensation:

• $60,000 - $65,000 / year
• Opportunity for quarterly bonus and year-end super bonus
• Comprehensive Benefits Package
• Career Progression Opportunities

We have an exciting opportunity for an Assistant Restaurant Manager at Shake Shack within the Pittsburgh International Airport (PIT).

We have many new units, such as Sake Shack, Bad Egg, Mi Casa, and Stack and Press! This is an amazing opportunity to get in at the ground floor and have opportunities for quick growth!

What You'll Do:

• Manage All Restaurant and Customer Service Activities:Manage, supervise and evaluate Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Lead and Develop Team:Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and Team Member assignments. Implement and maintain guest service standards and brand specifications fostering a collaborative and efficient work environment.
• Systems and Processes:Maintains adherence to all company policies and procedure.
• Merchandising and Displays:Maintain all brand standards, display presentations and signing standards and monitor inventory levels.
• Office Management:Handle tasks such as management of receiving, inventory, purchasing, team member scheduling and payroll.
• Forecasting and Budgeting:Assist in monitoring sales performance through the analysis of sales reports.
• Problem Solving:Address routine issues and escape complex problems to higher management as necessary.

What We’re Looking For:

• Educational Background:High School Diploma or equivalent, associate's degree or equivalent coursework preferred.
• Experience:2+ years in the restaurant industry in a management/supervisory capacity.
• Technical Skills:Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills:Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.