Assistant Restaurant Manager at Shake Shack

SSP Group; Pittsburgh, Northern (Allegheny County, KY); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Plans

401K with company match

Paid Time Off

Employee Assistance Program

Job summary

Shake Shack in Pittsburgh International Airport (PIT) is seeking an Assistant Restaurant Manager to lead daily restaurant operations and drive excellent guest experiences. You will supervise teams, manage schedules, optimize service standards, and support budgeting and inventory controls.

The role requires 2+ years in restaurant management, strong MS Office and POS system skills, and a focus on training and development in a fast-paced airport environment.

Qualifications

• High School Diploma or equivalent; associate’s degree preferred.
• 2+ years of restaurant management experience.
• Proficient with MS Office and POS systems.
• Strong organizational and communication skills.

Responsibilities

• Manage all restaurant and customer service activities, supervise team performance, and provide feedback.
• Lead and develop team; recruit, train, and assign daily tasks.
• Maintain adherence to company policies and procedures.
• Oversee merchandising, displays, and signing standards; monitor inventory.
• Handle office tasks: receiving, inventory, purchasing, scheduling, and payroll.
• Assist in forecasting and budgeting by analyzing sales reports.
• Address routine issues and escalate complex problems as needed.

Skills

Team leadership

Customer service

POS systems

MS Office

Budgeting

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

POS systems

Payroll software

Inventory management

Job description

Assistant Restaurant Manager at Shake Shack

Compensation:

• $60,000 - $65,000 / year
• Opportunity for quarterly bonus and year-end super bonus
• Operating Hours: 4:00am - 9:00pm

We have an exciting opportunity for anAssistant Restaurant Manager at Shake Shack within the Pittsburgh International Airport (PIT).

We have many new units, such as Sake Shack, Bad Egg, Mi Casa, and Stack and Press! This is an amazing opportunity to get in at the ground floor and have opportunities forquick growth!

What You’ll Do:

• Manage All Restaurant and Customer Service Activities:Manage, supervise and evaluate Team Member performance through follow-up to ensure proper completion of assigned tasks and goals and provides feedback including disciplinary action.
• Lead and Develop Team:Recruit, train, and communicate with team of Food Travel Experts. Develop, plan and assign daily goals, tasks and Team Member assignments. Implement and maintain guest service standards and brand specifications fostering a collaborative and efficient work environment.
• Systems and Processes:Maintains adherence to all company policies and procedure.
• Merchandising and Displays:Maintain all brand standards, display presentations and signing standards and monitor inventory levels.
• Office Management:Handle tasks such as management of receiving, inventory, purchasing, team member scheduling and payroll.
• Forecasting and Budgeting:Assist in monitoring sales performance through the analysis of sales reports.
• Problem Solving:Address routine issues and elevate complex problems to higher management as necessary.

What We’re Looking For:

• Educational Background:High School Diploma or equivalent, associate’s degree or equivalent coursework preferred.
• Experience:2+ years in the restaurant industry in a management/supervisory capacity.
• Technical Skills:Proficient level of computer literacy, including MS Office (Word, Excel, PowerPoint, and Outlook), and Point-of-Sale (POS) systems. Effective organizational maturity to prioritize daily, weekly, monthly and yearly activities.
• Interpersonal Skills:Ability to interact at all levels, including with executives, union representatives, and diverse hourly team members. Proven track record of resolving uncomfortable situations with clients, customers, peers and direct reports.

• Dynamic Environment:Work in the fast-paced and exciting setting of a major airport.
• Growth Opportunities:Develop your career in a supportive and challenging environment working for one of the largest restaurant operators in the world!
• Competitive Compensation: $60,000 - $65,000 / year + bonus and Health, Dental, Vision and Life Plans, Paid Time Off, 401K with company match, and Employee Assistance Program.

SSP America is an equal opportunity employer. All decisions concerning the employment relationship will be made without regard to race, color, national origin, religion, sex, sexual orientation, gender identity or expression, veteran status, age, disability, genetic information, or and other status or characteristic protected by federal, state, or local law. SSP America will provide reasonable accommodations during the application and interview process upon request as required to comply with applicable laws.